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Description

Specific Responsibilities:

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  Maintenance of server equipment (router, Wi-Fi, switch, patch panel)
• Monitor streaming equipment through graphic and logos: video cameras, audio systems, encoders, systems used by Dealers (PC, scanners, desktops), CCTV systems
• Manage requests received internally in order to ensure the operation in optimal parameters of the company's IT infrastructure (Dealer Modules, Encoders, Routers and Switches)
• Test the applications and / or functionalities newly developed by the programming department, before putting them into production, to verify compliance with the required specifications
• Collaborate with the Audio Visual team to ensure proper functionality of all audio-video equipments
• Ensure that all encoders and media servers are technically functional at all live studio tables
• Collaborate with Head of Operations, Shift Managers in order to resolve errors, by acting immediately for troubleshooting/reparation or replacement of the equipment
• Keep up to date the workstations evidence: users, configurations, rights allocated on folders etc.) and periodically update/develop the working procedures
• Respond to incidents in a timely manner and ensure that there are no violations regarding SLA (measurable terms for network services that must be delivered to the service supplier)
• Maintain inventory of IT purchases and assets - create/update inventory records, assign equipment to users, audit inventory and perform decommissioning when required
• Constant development and improvement of local IT infrastructure
• Maintain workstations: virus cleaning, find solutions regarding soft/hard problems (components replacement) and install new equipment in system, install and configure software packages and peripheral components
• Collaborate with ISP supplier in case of internet connection dysfunctionalities to ensure timely issue resolution
• Keep the confidentiality of the information regarding equipment and the company’s procedures

• Flexibility to work across shifts in a 24/7 work environment.
• Minimum 3 years of experience in supporting user IT devices hardware and software
• Strong technical knowledge of MS Windows 7/8/10 and Mac OSX
• Solid experience in PC and MAC hardware/software installations and issue resolutions
• Demonstrated experience with Wi-Fi networks and Linux usage/admin
• Solid working experience in installing and integrating new hardware as well as Active Directory management
• Experience working in a team-oriented, collaborative environment.