IT Agriculture Support

IT & Telecomms
IT Security
Craigavon
Permanent / Full Time

28/6/2023

We have recently announced the creation of Pilgrim’s Shared Services, a fourth stand-alone company, which will bring together some of the support functions of our current three businesses (Moy Park, excluding France and Netherlands, Pilgrim’s UK & Pilgrim’s Food Masters). Its purpose is to deliver a high-quality shared service to those three businesses.

As the business grows, this shared service will broaden opportunities for career development as part of a far larger organisation. We will also continue our investment in technology to drive efficiencies and improved ways of working.

A dedicated Transactional Services team will be created to deliver a high-quality and cost-effective service to the Business Units. Reporting to the HR Systems and Analytics Manager, we are pleased to advise that we are now recruiting for an HR Systems Specialist Payroll & Data.

The Role

As IT Agri Support, you will support users across the Pilgrims European business portfolio focusing on agricultural applications. Pursue the use of a data first culture through MTech, Qlik Sense and any other relevant tool.

Support - End user support with help requests
Testing - Support the testing of new internal & external system developments
Compliance - Ensure compliance within all policies and procedures
Training – Deliver end user training sessions & materials
System Maintenance
Enhance end user experience

Job Responsibilities

Resolution of Support calls from end users encompassing; help requests, new products, new vendors etc.
Escalation of calls which are unable to be resolved and require SME assistance
Endeavour to resolve calls within agreed SLA with business units.
Follow Agri IT procedure for call handling
Undertake RCA to identify and troubleshoot issues as when they present
Testing of Bugs pre & post resolutions
Testing of interfaces and report
Complete tests and produce documentation to required standards
Ensure that the Agri IT Team operate within all policies and procedures
Create SOPs & other training materials for new or improved systems and processes.
Conduct training sessions and workshops to teach other employees about the system and processes.
Superuser support for all transactions across Agri operational teams.
Assist in identifying a superuser network throughout the business user groups; support those superusers in enhancing user experience and deployment of new functionality/processes.
Engage with the business, promoting continuous improvement in all areas ensuring enhancements are viable and deliver value
Work with stakeholders and project management to ensure delivery of Agri IT commitment

What You’ll Need

Educated to Degree level or equivalent experience
Excellent interpersonal and communication skills.
Valid full driving licence.
Demonstrative independent and interdependent working.
Strong working history that demonstrates relevant technical expertise and the analytical/ problem solving ability required within software applications.
Ability to self-motivate and work unsupervised and has good organisational skills
Comfortable with travel and work away from home as required.
Fluency in English and excellent written English skills with the ability to produce clear and concise documentation.
Problem solving disposition

What's in it for you?

Competitive salary & employee benefits platform
Access to the employee assistance program
Flexible, hybrid working environment

Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members.

Pilgrim’s Food Master’s is an Equal Opportunities Employer. Consistent with our policy of providing equality of opportunity for all, we are required to seek particular information from applicants. As part of your application you will be asked to answer a short number of questions. This information will be held separate to your application and treated in the strictest of confidence.

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