account manager Coleshill, West Midlands, England
Job description
Who are we?
Silmid is a specialist distributor of chemical consumables used throughout aerospace and aviation, supplying customers in over 100 countries for 40 years. Silmid were acquired by GracoRoberts to proudly forge the largest aerospace focused and specification driven speciality distributor around the globe.
Role Summary:
At Sil-Mid our Account Managers create long-term, trusting relationships with our customers. The Internal Account Manager’s role is to oversee a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities.
Responsibilities
- Provide support to customer enquires via various means; web chat, email and voice
- Process quotes and orders through our various systems including ERP and website
- Updating and maintaining database with accurate customer information
- Take ownership of discrepancies, ensuring any discrepancies are handled quickly and professionally to an excellent standard
- Ensure delivery to schedule of all orders
- Coordinate data management, data control and data protection
Why Sil-Mid?
At Sil-Mid we are dedicating to looking after our most important asset - our staff. With us you can enjoy a range of employee benefits such as:
- Access to our 24/7 365-day EAP Scheme
- Wellness programmes
- Employee rewards and discounts through perks at work
- 25 days annual leave, plus bank holidays and your Birthday off!
- Hybrid working
- Quarterly bonus
What we're looking for
- Proven experience in an Account Manager/Customer Services role
- Experience and understanding of exporting products to overseas markets
- Commitment to delivering excellent customer service, with a genuine passion for helping customers and providing innovative solutions
- A flexible approach to changing priorities, with the ability to manage and prioritise your workload
- An excellent team player, with a positive 'can do' attitude
- Exemplary verbal and written communication skills
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,885.00 per year
Benefits:
- Health & wellbeing programme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Coleshill, B46 1HG: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management/Customer service: 2 years (required)
Work Location: In person
