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it specialist Jackson, GA

Peterbilt

Full Time Jackson, GA 51563 - 34031 USD ANNUAL Today

Job description

IT ASSISTANT - ENTRY LEVEL POSITION

Why work for Peterbilt of Atlanta?

OUR PEOPLE

We pride ourselves in having the best team throughout our Peterbilt of Atlanta, Peterbilt of Augusta, Georgia Mountain Peterbilt, Peterbilt of Dublin, TRP of Atlanta and TRP of LaGrange family. We hire for character and attitude based on our 23 fundamentals, not just experience and qualifications so you won’t find a better team to be a part of.

GROWTH OPPORTUNITIES

With 8 different locations scattered across the state of Georgia and more growth to come, there are always opportunities to advance within our family. Hard work and a great attitude will get you far with us as we prefer to hire from within. We love to share stories of our many employees who started out in entry level positions and are now in leadership roles throughout our company.

TRAINING

Are you wanting to perfect your skills? Looking for that next certification? Interested in moving up in our parts or service departments? We provide all our technicians, service, and parts employees with FREE continuous training opportunities such as MX, Cummins, and Peterbilt training. This helps us provide the best level of expertise to our customers, but also helps YOU be the best of the best and further your career.

CULTURE

As we grow (250+ employees) we continuously strive to keep that family-type atmosphere. As a family, we celebrate each other’s successes and take care of each other when life gets hard. To help guide us, so we can perform as a great team and family, we have distilled our drive to be better than anyone else into 23 key fundamentals that we live by.

BENEFITS

We want to help you take care of YOUR family! We offer several medical plan options through Anthem Blue Cross/Blue Shield so you can choose the best plan for your family. We also offer dental, vision, life insurance, flexible spending and health savings accounts, and many supplemental policies. We know you don’t want to work forever so we also offer a very competitive 401(k) program with matching contributions. We offer paid holidays and have recently revised our Paid Time Off policy to give you more time to spend with your family.

So, what are you waiting for? Apply today!

POSITION INFORMATION:

The IT Assistant will provide reliable support of the company’s computer network, hardware, software, and resolution of help desk tickets. Duties performed in conjunction with the IT Manager include installing, configuring, and updating hardware and software; establishing and maintaining user accounts; assistant backup and recovery tasks; monitoring and implementing security controls; and creating and maintaining documentation. This position will respond to and resolve help desk tickets, troubleshoot problems, provide technical expertise and support internal users.

REPORTS TO:
IT Manager

STATUS:
Non-Exempt

DUTIES AND RESPONSIBILITIES:

Provide technical support across the company in person for local and remote employees
Respond in a timely manner to service issues and requests
Monitor and maintain computer systems
Repair and replace equipment as necessary
Install and configure computer hardware, software, systems, printers and scanners
Troubleshoot and resolve common printer issues, wireless devices, desktops and laptops.
Maintain an accurate device and equipment inventory
Setup and manage end users in a VoIP phone system
Assist with after-hours IT projects (planned system upgrades, hardware replacements, etc.) as needed

QUALIFICATIONS:
High school diploma or equivalent. Associate’s degree in computer information technology preferred. Ability to communicate well orally and in writing. Ability to communicate technical information to non-technical people. Professional appearance and dress. Must speak clearly on the telephone and convey an image of professionalism and competence to callers. Ability to work with detailed information under considerable time limitations and with minimal supervision. Strong organizational skills and attention to detail. Thorough working knowledge of all Microsoft Office Software. Will be trained on appropriate dealership computer systems. Must be able to travel at least 50% of the time. Must have a valid driver’s license. Must be able to pass pre-employment drug test and criminal background check.

WORKING CONDITIONS:
The IT Assistant may occasionally need to lift and carry equipment weighing up to 50 pounds. S/he will occasionally move about the service and parts areas. S/he will be exposed to noise, vibration, paint, dust, exhaust fumes and other hazardous and nonhazardous materials. Will stand, stoop, kneel, crouch, crawl, handle, feel, and reach. Weekend, evening and holiday hours will be required on occasion.
changes in personnel, work load, rush jobs, or technological developments).

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