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About Orennia

“The impediment to action advances action. What stands in the way becomes the way.”

• Marcus Aurelius

There are very few times in history where society has faced a critical test that forced us to align around a common objective. We are confronting such a moment today: the fight against climate change. Reducing CO2 emissions is the primary (and perhaps sole) solution. A transition to renewable electricity as our primary power source is what stands in the way in reducing CO2 emissions. At Orennia, we believe what stands in the way becomes the way.

2022 saw the most investments ever in new wind and solar projects. As America de-carbonizes its energy stack, the annual investment in new power generation is expected to double by 2030. With trillions in capital needing to be deployed, Orennia helps investors make more informed decisions using data, analytics, and machine learning/artificial intelligence.

Why Join Orennia?

At Orennia, you will become part of a collaborative culture and do work that matters. As a company enabling the energy transition, we believe that a diversity of perspectives generates better solutions. We trust and support each other, ask hard questions and solve complex problems. Guided by a spirit of inquiry, we design for people at every scale, creating spaces that elevate individuals, their communities, and the institutions that serve them.

The Opportunity

We are looking for an IT Operations Specialist to join our rapidly growing company in the energy transition sector. You are a diverse IT professional, responsible and accountable for internal customer support, troubleshooting and resolution of daily support incidents and user requests. You take pride in supporting teams that use a variety of SaaS tools. You are a critical thinker who enjoys solving problems and thinks outside of the box to assess problems and provide functional, efficient solutions.

What You'll Do

• User Account Management: Create and maintain user accounts for employees and contractors, ensuring appropriate access levels and permissions are set.
• IT Asset Management: Manage the procurement, inventory, and deployment of all IT assets, including hardware and software.
• Onboarding Support: Provide IT support during the onboarding process for both in-person and remote employees, ensuring smooth setup and access to necessary resources.
• IT Support Ticketing: Take ownership of the IT support ticketing system, ensuring timely resolution of issues, and providing excellent customer service.
• System Updates: Keep all systems up to date with the latest patches and software versions, ensuring security and optimal performance.
• Workstation Management: Deploy and manage workstation applications, policies, and configurations to maintain a standardized and secure computing environment.
• Network Administration: Administer wired and wireless office networks, including troubleshooting network issues and ensuring network stability and security.
• Troubleshooting and Support: Provide technical support to local and remote employees and contractors, assisting with hardware, software, and network-related issues.
• Workstation Maintenance: Set up and maintain office workstations, ensuring they are functioning properly and equipped with necessary software and peripherals.
• Meeting Room AV: Administer meeting room audiovisual hardware and software, ensuring smooth operation and troubleshooting any issues.
• Phone System Administration: Administer the office phone system, including user setup and troubleshooting.
• Documentation: Create and maintain comprehensive documentation of IT processes, systems, and troubleshooting guides to facilitate knowledge sharing and training.

Who You Are

• 3+ years of relevant experience in an IT support role.
• Dynamic team player with a positive attitude.
• Bachelor's degree in Computer Science, Information Technology, or a related field (relevant technical certifications are a plus).
• Proficiency in Microsoft Windows and macOS operating systems.
• Experience with Microsoft Office 365, including Teams and other collaboration tools.
• Experience with Endpoint security solutions and Cloud security administration.
• Knowledge of Microsoft Azure Active Directory and Intune for device management.
• Experience with MFA and SAML protocols and how to implement and maintain access control.
• Familiarity with Jira Service Desk and Confluence for ticketing and documentation.
• Experience with Salesforce or other CRM systems is a plus.
• Security minded with an understanding of least privilege and other security fundamentals.
• Proficient with PowerShell and using scripting to automate administration tasks.
• Experience with Microsoft Azure Cloud and the deployment and management of cloud resources.
• Continuous learning mindset and willingness to stay updated on emerging technologies.

We thank all applicants in advance for their interest in our organization and for taking the time to apply; however, only applicants invited for an interview will be contacted.

Our Pledge to Fostering an Inclusive and Safe Workplace:

Orennia is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.