it specialist Derbyshire

Citizens Advice

Full Time Derbyshire 17773 - 12.04 GBP ANNUAL Today

Job description

Are you passionate about working in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a part-time Trainee IT Skills Community Champion to join our Digital Connect Team on a fixed-term basis.

The role will be to provide training support and help those digitally and socially excluded to improve their dessential IT skills and learning. This includes providing one-to-one or group training on the full range of digital areas in outreach locations to residents across a geographical area; creating a learning environment in a holistic approach to support residents in building confidence, skills, accessibility, and connectivity to the digital world; and to increase the expansion of the project delivery across North East Derbyshire by sourcing, recruiting and training of volunteers to become Digital Champion volunteers.

We are looking for individuals who:

Have excellent communication skills
Can manage own time effectively with a keen eye for detail
Can complete tasks to the highest quality
Can monitor and maintain own standards ensuring work is accurate
Have worked in a public-facing role
Are experienced in working with a diverse range of people and providing a welcoming environment for clients
Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Full training and support will be given to the successful candidate to enable them to carry out their role

Responsibilities / Key Tasks:

To deliver digital training to a wide variety of people with patience, understanding and empathy
Create a supportive learning environment to ensure clients feel valued, motivated and inspired in their learning journey.
To create, build and maintain constructive links with local partners, community groups and organisations, volunteer services to strengthen development opportunities and promotion of the service.
To source and recruit new volunteers to become Digital Champion Volunteers to increase delivery outcomes
To maintain administration systems including case recording, training plans, case studies, data collection and statistical monitoring/reports
To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

28 days entitlement plus bank holidays pro-rata
Full training provided
Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
Opportunities for further training and continuous professional development
Internal progression opportunities
Supportive environment
Remote/flexible working opportunities, subject to management approval
Option to buy & sell holiday allowance, subject to management approval
Paid DBS application, where applicable
5% pension contributions
Potential additional permanent contracted hours, where the organisational need exists
Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

The essentials:

Salary – £22,216 FTE pro rata

Location - venues across North East Derbyshire

To apply: CV and cover letter

Further information on how to apply and the full Job Description is also available on our website - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply

Thank you for your interest in our vacancy. The above role is advertised on a rolling recruitment basis. We reserve the right to close the advert once a suitable candidate has been appointed. If you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.

Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 30 per week

Salary: £17,773.00 per year

Benefits: