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Role and Responsibilities

IT Technologist, IT Workplace Support

CAE’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals.

Here are few reasons why folks love working at CAE!

• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Work in a collaborative environment
• Be part of a high-performance team

Your mission

As an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.

*** this role is 100% on-site in Montreal***

Your Role & Main Responsibilities

Be an active contributor to the employee experience:

• Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.
• Provides support to other CAE offices.

Be contributor to elevate the IT services:

• Takes effective action to provide timely resolution of computer related problems.
• May participate in internal/departmental project initiatives which may involve multiple IT/User groups.
• Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.
• Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.
• Perform preventive maintenance of IT equipment & peripherals.
• Provides incidents status updates to direct leader.

Be an inspirational and motivational colleague

• Share knowledge with the team members
• Contribute to the collaborative and stimulating work environment
• Be a change agent & Agile mindset promoter
• Be connected to the industry to know tendencies and suggest innovative ideas

Your Qualifications

• 3-5 years in an IT end user support environment.
• Be motivated by offering great customer experience
• Act as a team player
• Ability to adapt to changes easily
• Be a good communicator in French and English

Technical skills

• Excellent knowledge and troubleshooting of computer operating systems, office applications, MAC OS, VPN software and Anti-Virus.
• Strong knowledge and troubleshooting of computer hardware, mobile devices, tablets and related peripherals.
• Strong ability to learn and support different corporate applications and various service desk/account administration activities.
• Understanding of ITIL processes is important.

What we have to offer

• Benefits: fully flexible for you to choose what is important
• Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)
• Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts
• Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan
• Work-Life Balance: Flextime & California Fridays all year
• Fun at work: social and community events all-year round!

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.

#LI-CL1

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.