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Days/Hours of work: Monday to Friday 8:30am-4:30pm

ABOUT POSITION:

The IT Specialist works in accordance with the mission, vision and values of Beacon Community Services (Beacon). This full-time position reports to the Business Analyst, and will be responsible for managing our hardware, software, data security, and all information and communication systems.

DUTIES AND RESPONSIBILITIES:

IT related Projects

• Assesses current software systems and hardware, identifies gaps and provides strategic (3-5yr+) and operational recommendations for all Beacon Program areas. This includes but is not limited to accounting systems, Human Resources and Payroll systems, document management systems, network systems, and data security.
• Develops, issues and reviews responses to RFPs for related projects when seeking new systems or service providers.
• Leads ERP implementations, allocating resources where needed, including end user training coordination
• Provides support and services related to the Beacon software, hardware, databases, networks and enterprise systems in conjunction with service provider
• Troubleshoot and resolve IT-related issues, provide immediate assistance when a concern is raised that service provider did not address in a timely manner
• Implement multi-factor authentication to ensure data security throughout
• Participates in the IT needs for new programs and/or new sites
• Keep apprised on IT trends and make recommendations along with the service provider

Information Technology

• Works to develop, install, and maintain all information technology products in collaboration with program directors, IT support service providers
• Manages the contract and relationship with the service provider
• Reviews external service provider reports for cost management and service efficiency
• Reviews Information Technology Roadmap annually with service provider to ensure all sites have adequate coverage for data security, network access, and backup systems – key contact with service provider to address any cybersecurity threats
• Maintains cell phone contracts
• Monitor and track all software, hardware and IT related issues with service provider
• Reviews/Approves invoices for Information Technology maintenance, internet, cell phone usage and any other IT related expenses
• Collaborates with program directors to track issues, repairs and upgrades, Information Technology hardware and software requirements
• Collaborates with all directors for employee onboarding process for IT related needs
• Assists and contributes to IT related Beacon policies
• Develop IT related learning opportunities for all staff as per approved budget
• Partners with Business Analyst in ensuring that we meet funding contract requirements

Budget Development

• 
  Coordinates, collaborates, develops and maintains annual Information Technology budget with program directors
• Coordinates, develops and maintains annual budget for internet and cell phone provider
• Supervise the procurement of new software and hardware within the approved budget

EDUCATION, EXPERIENCE AND REQUIREMENTS:

• Proven working experience as an Information Technology Specialist or relevant experience
• Ability to work independently and/or as a member of a team
• Must be a self-starter and well-organized and have pride in your work

KNOWLEDGE/SKILLS:

• Excellent computer and systems knowledge and skills, including the use of Microsoft 365
• Ability to effectively prioritize competing priorities
• Ability to maintain confidentiality, discretion, tact and diplomacy in interactions with staff, volunteers and the public
• Skills related to information technology and web applications are required
• Ability to build and maintain relationships with focus on teamwork and collaboration
• Process-oriented with strong analytical, problem-solving and critical thinking skills
• Ability to suggest process improvements

ADDITIONAL INFORMATION:

Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely is critical to us. Accordingly:

• All successful applicants must consent to a Solicitor General’s Criminal Record Check.

• All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Vaccination is a requirement in some of our facilities. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.