IT Site Desktop Support London, England
Job description
ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In the European Union, the company owns and operates sugar refineries in England, Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.
What will you be doing?
Due to internal promotion, we are looking for an experienced IT Site Support Specialist to provide desktop level 2 and 3 technical support to our remote employees and at our 3 sites across London; you will mainly be based out of our Thames Refinery in East London.
Day to day you will:
- Provide level 2 and 3 technical support for clients at local office and remote locations.
- Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal.
- Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
- Maintain asset inventory of hardware within assigned territory.
- Work with outside contractors, project teams and internal staff to maintain and repair all IT assets.
- Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues.
- Support annual equipment refresh including switch and server replacement.
Although highly important this role isn’t just about fixing and closing helpdesk tickets, you will have the scope to be involved with various projects including network and server refreshes.
A great opportunity for someone who is looking for that next step with lots of opportunity to learn and grow here at Tate & Lyle Sugars.
What are we looking for?
An IT experienced candidate who is looking for their next step up in their career. Whilst we require someone with a similar background/experience to hit the ground running there will be lots of opportunity to build upon your existing IT skills and experience.
In depth experience/knowledge of Office365, Microsoft Teams, Windows 10 and Active Directory- Experience using ServiceNOW or other Enterprise Help Desk incident and project management reporting tools.
- Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives
- First class customer service to maintain effective working relationships
- Confidence to exercise judgement and make decisions to problem solve effectively
- Resolve complex issues in a timely manner
- Ideally you’ve worked in a similar site based role (Factory)
Please note: Some travel to other European sites when requested (5%) and a UK Driving License is preferred.
Training – We will support you by providing the tools to identify and pursue your own personal development plan, having dedicated time to discuss performance, development, and career progression. Full training will be provided whether that’s learning on the job, mentoring or external IT technical courses classroom or virtual. We want you to achieve you full potential!
What can Tate & Lyle offer you
Our Reward philosophy at ASR Group is through merit-based pay which enables us to recognize your personal contribution and encourages your development and advancement.
We are proud of the suite of benefits we offer and there’s more to share with you as you go through our recruitment process!
- 26 days annual holiday plus bank holidays
- 9% Company Contributed Pension Scheme (when you contribute a minimum of 3%)
- 3 Volunteering/ Charity Days per year
- Life Assurance Scheme and Income protection scheme
- Discretionary Annual Bonus
- Family Friendly Policies
- Private Medical Insurance
- Employee Assistance Programme
At Tate & Lyle Sugars, the group's values are the cornerstone of our success.
Leadership - our goal is to be the leader in every arena in which we compete. Teamwork - our strength is magnified when we work together. Integrity - honesty and trust are the foundation of our success.Service - we know that the people and communities in which we operate are crucial partners to our success. Sustainability - the member companies of ASR Group are committed to sustainable agricultural and business practices.
