IT Service Support Engineer Remote
Job description
Diversity Travel is a multi-award-winning specialist Travel Management Company providing a unique and comprehensive travel service to charity, academic and not-for-profit organisations globally. A large part of that success has been the strategy to develop, in house, the tools that power the business.
We are currently looking for an IT Service Support Engineer to provide customer service and technical expertise. Working at the forefront of Desktop System Support and IT Service Support, you will provide day to day support for internal customers of the IT Services, and project-based work leading to the development and deployment of new IT services. You will work on a wide range of systems, adapt quickly, take on challenges, whilst striving to continuously improve IT Service quality.
This is an ideal role for an IT graduate with 1 – 2 years’ Service Desk experience looking to continue their development and progression in a hands-on varied role. Key tasks will involve:
Log and respond to IT Requests via phone, e-mail, video call and in person using the Managed Service Desk Tool.- Asses/triage 1st/2nd line IT technical faults and deliver resolutions within the designated service level agreements, to ensure complete and timely resolution.
- Re-assign 3rd Line IT Requests and work with IT escalation teams/partners as required.
- Build/configure IT equipment for company employees.
- Assist with IT Service Desk Team admin tasks, such as IT Procurement, Shipping Requests, Asset Management, New Starter Account Creations.
Customer Service experience- Experience supporting corporate users with Microsoft infrastructure administrative packages (such as Active Directory, Azure, Group Policy, Intune, Office365)
- Technical knowledge of computer hardware
- Experience supporting corporate users with networking technologies – LAN/WLAN/VPN and Telephony systems
- Experience supporting corporate users with IT Security systems (such as Antivirus, Web Filtering, Email Filtering)
In return you will receive:
- Salary £25k
- Opportunity for combination of office and home working
- 23.5 days holiday (plus bank holidays), rising to 24.5 days
- Option to buy or sell additional annual leave
- Excellent opportunities for progression
- Employee Assistance Program
- Healthcare Cash Plan
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Centrally located offices in Manchester
If you are interested in our role and meet the requirements above, then please do get in touch. The core hours of work are Monday – Friday, 8.45am – 5.30pm, with some slight shifts between 8am – 6pm (working 38.75 hours per week). Our office is based in Manchester City Centre, and this role offers the opportunity for home-working 1 day per week following probation period.
Welcome to Diversity Travel – We’re a successful travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
We’re proud and passionate about what we do.
We embrace diversity and treat everyone with respect and trust.
We always look to improve our products, services and ourselves.
We keep the customer at the heart of everything we do.
