IT Service Lead - Shared Services Bradford, Yorkshire and the Humber, England
Job description
We have a fantastic opportunity for a Service Lead (Development Team Leader) to join us and lead a brilliant team that is focused on maintaining and delivering change to applications that support several of YBS’s customer and colleague services. You’ll be part of a likeminded team in our Digital & Enabling domain within the IT & Transformation function. This is a hybrid role with remote working, but some onsite presence in our Bradford office will be required on an ad-hoc basis.
So, why join now? It’s a really exciting time to join, as we progress along an ambitious transformation program to modernise parts of the business. This means balancing supporting implementation of new systems, as well as maintaining and improving our existing estate. The Shared/ Enabling nature of the technologies supported means we get involved in a diverse group of business stakeholders and wide variety of projects.
As you’d expect, we don’t work in isolation, you’ll join an experienced and supportive team including our Testing, Telephony, and Process Automation functions, as well as Technical Engineer and Reliability Engineer.
About the role
As Service Lead, you’ll have the opportunity to lead our Shared Services team within the Digital and Enabling Domain. Our team support and deliver change across a diverse range of our key supporting technologies from our Core customer system to our HR and Financial Crime systems. The technologies used within the team include Cobol, Oracle SQL, PL/ SQL, Oracle Forms, and Perforce, as well as developing in technologies such as Java, Spring Boot Microservices, Oracle HCM, Spring Batch and GitLab. Key priorities within this role will be -
Manage and lead the development activities of the team with effective resourcing and ways of working strategies, across live support incidents, small and strategic sized change
Ensure appropriate capacity and capability is in place to provide support to critical business services and progress change demand. Working to resolve constraints and overseeing 3rd party IT Service Delivery Partners where required
Ensure services delivered by the team meet internal build and security standards, best practice and is aligned to current and target architecture and is compliant with any necessary regulatory requirements
Oversee the work in our team following the correct Change Management process and governance, ensuring we adhere to ITIL principals
Engage with projects to identify and implement any future capabilities needed within the team, contributing to functional and strategic decision making on behalf of the service through change initiatives and future planning
Primary point of contact for operational and business users to resolve issues and provide operational guidance for the services and applications
Ensure control frameworks are implemented in line with risk appetite and provide effective assurance and resilience of our IT services
About you
While hands on technology expertise is not essential for this role, you’ll have an appreciation of this with a desire to develop these skills to an appropriate baseline. What will you bring to the role?
Planning and organisation skills in order to work with Project Managers to create resource plans, as well as working with the technical expertise to understand estimates and ensure we’re delivering the service required
Ability to balance competing priorities and ensure we’re working in an efficient way
Strong communication skills with the ability to understand and communicate technical concepts/ constraints to non-technical stakeholders
Experience of software delivery lifecycles (ideally within Financial Services) and an awareness of operating in a highly regulated environment
Strong influencer and negotiator to bring people on-board to new ways of thinking
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Mike Peel on [email protected]
Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date
