Job description
To succeed in this role you will have experience working within a busy IT Service Desk role with good technical knowledge, and you will be able to effectively communicate with colleagues across the firm.
- Investigate, monitor and resolve any incidents/service requests assigned to you
- Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
- Log and monitor incidents and service requests using the Service Management software, ensuring that all client contact and updates are recorded
- Conduct trend analysis to proactively reduce common requests
- Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests
- A friendly, helpful person with a good level of experience with 1st line support. 2nd line support is beneficial but not required
- Excellent diagnostic skills
- Ability to communicate clearly with key stakeholders and colleagues
- Organised with the ability to prioritise your workload
When you’re looking for a job, we know it's about more than just the role. That's why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work.
We’ve recently launched the new Walker Morris brand, which brings to life what it’s really like to work with and within the firm. What it really comes back to is our purpose, to forge your own path. It means we’re 70% corporate professional law firm but with 30% individual expression – meaning we’re personal, modern and have a drive for innovation.
What we offer:
- Hybrid working –split your time between our office in Leeds City Centre and remote working, with a home working allowance
- Annual Leave – minimum of 25 days per year, increasing to 31 days with length of service. Also – buy/sell holidays up to 5 days per year
- Bonus Scheme – our annual bonus scheme recognises outstanding contributions to the firm and our ambitions. All colleagues are eligible subject to meeting the criteria of the scheme.
- Pension – saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues in to a workplace pension and we contribute a minimum of 5% of annual salary
- Life Assurance – 4x your annual salary in the event of a death in service