IT Service Desk Technician

IT Service Desk Technician London, England

Rail Delivery Group
Full Time London, England 29923 - 37572 GBP ANNUAL Today
Job description

Closing date: 3 May 2023

Salary Scale: £29,923 - £37,572 per annum

What is the purpose of this job?

Provide both reactive and proactive 1st/2nd line service desk support working within an internal IT helpdesk environment supporting up to and over 400 end users

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

  • Reporting to the IT Manager you will provide 1st & 2nd line technical assistance being part of the day-to-day operation of the service desk team providing the best level of client support, regular system updates & adopt best working practices.
  • Be conversant with service desk process & best practice to deliver a consistently high level & accountable end user experience.
  • Have knowledge of managed IT hardware & software solutions with regards to installation, troubleshooting & support being able to assist and escalate as necessary ensuring any fault or issue is resolved in timely fashion.
  • Understand Microsoft Office 365 & hosted platforms being able to provision and support the same.
  • Assisting in any major IT Projects taking place such as Infrastructure, Software or Service related

What experience, skills and knowledge do I need?

  • Minimum of 5 GCSEs at Grade C or above (or equivalent)
  • Microsoft associate qualifications
  • Experience of working in a similar role
  • Experience in the IT Services sector
  • Experience of working in an IT service desk team
  • Knowledge of the relevant industry
  • Knowledge of technical support process
  • Excellent communication skills, particularly able handle client support calls professionally.
  • Ability to process and interpret complex information
  • Strong prioritisation skills and ability to manage own workload
  • Ability to work flexibly
  • Team player
  • Self-motivated
  • Ability to make decisions and use own initiative
  • Ability to motivate and work within a team
  • Creative, comes up with ideas
  • Prepared to learn new skills
  • Ability to use Microsoft Word, Excel, and Publisher

IT Service Desk Technician
Rail Delivery Group

www.raildeliverygroup.com
London, United Kingdom
Jac Starr
$1 to $5 million (USD)
201 to 500 Employees
Non-profit Organisation
Rail Transportation
1993
Related Jobs

All Related Listed jobs

Gap Year programme, Food & Beverage
Gleneagles Auchterarder, Scotland 25880 GBP ANNUAL Today

Golf Membership (with access to all 3 championship courses) for 50.00 per annum. Stay with us as a guest at Gleneagles for 2 nights per year at 65.00 per room

Insight Placement Women in Technology - First Year Insight Manchester TBC 2023
KPMG-UnitedKingdom Manchester, England Today

This is a 3 day paid Insight programme and will run 27th - 29th June, 2023 inclusive. We will be considering your strengths and achievements alongside several

Customer Support Coordinator - Slough, England
Pinnacle Group Slough, Berkshire, South East England, England 26000 GBP ANNUAL Today

Has built and developed relationships with a wide range of customers, clients, and organisations. Maintain and develop working relationships with local

UI Designer
Sky United Kingdom Today

Create visually stunning user interface designs that are easy to use, accessible, and aligned with brand guidelines for digital products and services for NOW

HGV NIGHT TRUNKING BIRMINGHAM
CONTRACT OPTIONS Birmingham, AL 41000 - 45000 USD ANNUAL Today

Drivers will need to have at least three months commercial driving experience. Experienced Night Trunk drivers required to trunk from Birmingham to Heathrow.