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IT Service Desk Technician London, England

Rail Delivery Group

Full Time London, England 29923 - 37572 GBP ANNUAL Today

Job description

Closing date: 3 May 2023

Salary Scale: £29,923 - £37,572 per annum

What is the purpose of this job?

Provide both reactive and proactive 1st/2nd line service desk support working within an internal IT helpdesk environment supporting up to and over 400 end users

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

Reporting to the IT Manager you will provide 1st & 2nd line technical assistance being part of the day-to-day operation of the service desk team providing the best level of client support, regular system updates & adopt best working practices.
Be conversant with service desk process & best practice to deliver a consistently high level & accountable end user experience.
Have knowledge of managed IT hardware & software solutions with regards to installation, troubleshooting & support being able to assist and escalate as necessary ensuring any fault or issue is resolved in timely fashion.
Understand Microsoft Office 365 & hosted platforms being able to provision and support the same.
Assisting in any major IT Projects taking place such as Infrastructure, Software or Service related

What experience, skills and knowledge do I need?

Minimum of 5 GCSEs at Grade C or above (or equivalent)
Microsoft associate qualifications
Experience of working in a similar role
Experience in the IT Services sector
Experience of working in an IT service desk team
Knowledge of the relevant industry
Knowledge of technical support process
Excellent communication skills, particularly able handle client support calls professionally.
Ability to process and interpret complex information
Strong prioritisation skills and ability to manage own workload
Ability to work flexibly
Team player
Self-motivated
Ability to make decisions and use own initiative
Ability to motivate and work within a team
Creative, comes up with ideas
Prepared to learn new skills
Ability to use Microsoft Word, Excel, and Publisher