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Job description

IT Service Desk Assistant

Health Partners is one the UK’s leading Occupational Health organisations; we combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our client’s needs.

We are looking for an IT Service Desk Team Assistant to help provide day to day provision of IT support Services to multiple sites across the UK, the service desk team support over 750 employees across the UK.

Ideally you will be located near Brighton to work from our offices but we would also consider remote working.

What you'll be doing:

• Dealing politely and efficiently with callers and resolving simple issues during the telephone call with the help of scripts and flow charts.
• Setting realistic expectations with the caller for issues that will take longer to resolve and self-prioritising workloads to keep to the expectations set.
• Managing Incidents and Requests through the provided ITSM solution.
• Promptly escalating issues that are more complex.
• Maintaining ownership of the escalated issues on behalf of the caller until resolved by agreeing timescales with colleagues and chasing for the outcome.
• Accurately recording tickets on behalf of users and gathering sufficient information to promote the best chance of a rapid first-time fix.
• Responsible for prioritising and managing their own queue of work within the ticketing system.
• Completing the onboarding / offboarding process
• Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed SLA’s.

What we need from you:

• Preferably experience working with cloud services and Service Now.
• Ideally experience with exchange service mailbox administration experience.
• Familiarity with Microsoft Azure and Azure Active Directory.
• Strong Microsoft Office365 administration.
• Excellent communication and relationship building skills.

What we offer

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme – matched up to 6%
• Health Cash Plan
• Vitality Health
• Life Assurance
• Starting on 25 days annual leave plus bank holidays which increases with length of service
• Discounted Gym membership
• Cycle to work schemes
• Full access to discounts on Perkbox

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to [email protected]

About Health Partners
With over 750 employees working with over 400 clients we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
We look forward to you joining our team.