IT Service-Desk Analyst Leeds, England
Jet2.com and Jet2holidays
Full Time
Leeds, England
26423 - 33367 GBP ANNUAL Today
Job description
Permanent
37.5 Hours
Salary
Excellent
Country
U.K
What you will be doing...
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new IT Service-Desk Analyst, you’ll have a major impact on helping us achieve our goal. You’ll become a part of an existing team of highly skilled technical support engineers, providing support 24/7 to the technology-enabled workforce within Jet2.com and Jet2holidays both in our UK bases and overseas.
You’re probably now asking: What’s in it for me? As our new IT Service-Desk Analyst, you’ll have access to a wide range of benefits including:
As our new IT Service-Desk Analyst, you’ll have a major impact on helping us achieve our goal. You’ll become a part of an existing team of highly skilled technical support engineers, providing support 24/7 to the technology-enabled workforce within Jet2.com and Jet2holidays both in our UK bases and overseas.
You’re probably now asking: What’s in it for me? As our new IT Service-Desk Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 3 days per week)
- Colleague discounts on Jet2holidays and Jet2.com flights
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Don’t just take our word for it check our reviews on Glassdoor!
What you’ll be doing:
- You’ll offer excellent customer service, via multiple channels (Phone, Email or Self-Service)
- You’ll own and prioritise Incidents and Service Requests raised in our ITSM tool (Service-Now)
- You’ll collaborate with other technical resolver teams to ensure timely resolution of incidents or fulfilment of requests.
- You’ll use existing knowledge articles to perform known fixes, whilst also continuously looking for improving or creating new articles
What you’ll have:
- You’ll have a logical approach to troubleshooting both Hardware and Software problems
- You’ll have some previous experience supporting Microsoft Office Suite
- You’ll have a good understanding of networking technologies (WAN/LAN)
- You’ll understand IT Best Practices and ITIL
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
#LI-Hybrid
Division
Jet2.com
Careers With Us
Digital & IT
Careers Dept
Digital & Analytics
Careers Team
Web Analytics
Business Area
Head Office and Support Functions
Team
IT Systems & Web Development
Jet2.com and Jet2holidays
jet2careers.com
Leeds, United Kingdom
Stephen Heapy
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
2002
