IT Service Desk Analyst Glasgow, Scotland
Job description
Basic Salary - £22,000 with a chance of a 15% bonus scheme monthly
Circle Health Group, are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
We have an opportunity for an IT Service Desk Analyst to join their team of staff in the IT department which has become available due to an internal promotion. The successful candidate will primarily be home based but based in Glasgow / Central belt Scotland.
This is a full Time role for 37.5 hours a week.
Applicants should meet the following criteria:
- Good experience of working in professional, service-oriented IT team; supporting large enterprise (50+ sites), 4000+ support calls per month
- Good experience of supporting Windows OS platform, including: Windows 7 & Windows 10
- supporting Microsoft Office 2010 & O365 products
- Basic network troubleshooting
Duties of this role include:
- The IT Service Desk Analyst is responsible for logging incidents and service requests via telephone and email; providing remote support to users and in accordance with any defined legal, regulatory or “best practice” standards. Typical tasks include:
- Log incidents and service requests via telephone and email
- Provide remote support to users of IT services
- User administration
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Life insurance
- One paid charity/volunteer day per year
- Extensive rewards and voluntary benefits including blue light card
- Free wellbeing services
- High Value Employee Referral Scheme
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
