IT SERVICE DESK ANALYST Greater Manchester

Bureau Veritas

Full Time Greater Manchester 22672 - 24000 GBP ANNUAL Today

Job description

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.

Role: IT Service Desk Analyst

Location: Wythenshawe, Manchester (Hybrid)

Basic Salary: £22,672 - £24,000

Your career is about more than building a CV-it’s a chance to #Leaveyourmark

Make an impact doing work you can be proud of and contributing to a global mission to enhance safety standards with integrity and help us create a brighter future, shaping a world of trust, and a safer society for us all.

Role Purpose

At Bureau Veritas, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking an IT/IS Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The Analyst will work with customers remotely, ensuring that all IT support requests and incidents are raised and resolved within the given SLA. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

We are open to applicants who have either a background or interest in IT/IS systems and resolving technical challenges in this field. Whether that is gained from personal interest, work experience or elsewhere – we want to hear from you!

Responsibilities include, but not limited to:

Act as a single point of contact; receiving calls and emails from BV staff across Northwest Europe requesting assistance with their IT issues
Accurately log calls into the Bureau Veritas Service Desk System
Follow existing Service desk procedures to:

Provide a 1st level support service to determine resolution and/or allocate to the relevant support group
Ensure the level of ticket quality associated with is according to standards
Be responsible for modifying accounts for new starters / leavers and role changes
Achieve / maintain end to end SLA’s for support calls
Ensure clear communication and instruction to colleagues on IT related issues

Customer focused to work effectively as part of a team to resolve issues within SLA
To work independently and capable of sharing knowledge and practices with a team

What will you need to succeed in this role?

Ideally IT/IS related course at degree level
GCSE Maths, English, IT level or equivalent
Knowledge of IT Support principles, including Windows O/S, Microsoft Office 365
Excellent Customer Service Skills
Ability to prioritise and effectively time manage
Effective communication skills
Previous job-related experience desirable

What’s in it for you?

Basic salary between £22,672 - £24,000
25 days holiday + 8 bank holidays
Combined employee/employer pension contributions of up to 12%
Hybrid Working
Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row

Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.

Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.

Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.

Post Jobs Online Apply Job