IT Service Desk Analyst

IT Service Desk Analyst Winchester, England

Arqiva
Full Time Winchester, England 33000 GBP ANNUAL Today
Job description

IT Service Desk Analyst

IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.

Salary/package: Up to 33k and comprehensive company benefits

Location: Crawley Court, Winchester. Role is hybrid between office and home working

Key Responsibilities:

  • Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
  • Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
  • Ensure service records are kept up to date and are accurate
  • Complete tasks under Service Request Management
  • Maintain and create necessary IT documentation
  • Provide continual improvement activity ideas
  • On Call shift pattern

Must Haves:

  • Experience of providing IT support to internal users
  • Proficient in the use of Service Management and diagnostic tools
  • Knowledge and experience in supporting business-standard IT systems and technology

Might Haves:

  • ITIL Foundation handy but not essential

More than anything, we want to work with people who are passionate about what they do and believe in our vision. So, if you think you have most of the skills and / or experience we are looking for, then please do apply for the role - we want to hear from you!

Who We Are

Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond. Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life. We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you.

What do you need to be the best version of you…

We have worked closely with our colleagues during the past 18 months to create Work. Life. Smarter. – our approach and commitment to a flexible and hybrid working culture for everyone. Our approach gives our colleagues empowerment and support to work in ways that enable them to thrive in their role. We are very much on a learning journey at Arqiva, but through a balance of in-person and remote working opportunities, we are encouraging our teams to work together to put in place what works best for them, ensuring that they’re meeting individual, team and customer needs.

Our colleagues feel empowered by the opportunities available to them to ensure we all bring our very best selves to work, wherever that may be, and we welcome the opportunity to talk to you about how Work. Life. Smarter. could work for the role you are interested in, as well as formal flexible working requests such as part-time or job shares.

Inclusive Arqiva

For us, building a working environment that is diverse, inclusive and engaged, is a positive for both our colleagues and our customers. This is why we have invested in our partnerships with initiatives and organisations such as Tommy's Pregnancy at Work, Inclusive Employers and WISE (Women in Science and Engineering).

We also have active and thriving networks to support our colleagues like our Working Families network, Women at Arqiva and Diversity Ambassadors. Take a look at our LinkedIn Life page for more details.

#LI-KM1

#LI-REMOTE

IT Service Desk Analyst
Arqiva

www.arqiva.co.uk
Winchester, United Kingdom
Shuja Khan
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Broadcast Media
2005
Related Jobs

All Related Listed jobs

Senior IT Manager
Digital Waffle London, England 100000 - 120000 GBP ANNUAL Today

The Information Technology department is responsible for the implementation, provision, and support of all information and technology services within the

Project Manager
TechnipFMC Dunfermline, Scotland 54640 - 67526 GBP ANNUAL Today

Delivers effective communication to all internal and external customers (Project Team, Owner, Partners, Vendors, etc.), including reporting regarding

Front of House
Brewers Fayre Swindon, Wiltshire, South West England, England 10.52 GBP HOURLY Today

10 a week guaranteed hours to plan your week around. Working 10 hours per week, paying up to 10.52 per hour. Immediate start, no experience needed.

Corporate Receptionist
Specialty Business Solutions London, England 24917 - 29829 GBP ANNUAL Today

Provide general administrative support required, including but not exclusive to: collating/formatting information, binding, couriering, filing, faxing,

delivery driver
Milton spice Cambridge, East of England, England 11 - 10.5 GBP HOURLY Today

Hi at the moment need a driver for

  • Sunday 5pm to 9pm
  • Monday 5pm to 9pm
  • Tuesday 5pm to 9pm
  • Wednesday 5pm to...