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IT Service Desk Analyst.

Salary: c£28,000 per annum.

Location: Hybrid (Working in the Watford office 2 days per week).

Contract: Permanent.

Benefits: 29 days annual leave pro rata PLUS bank holidays, professional qualifications, excellent training and development opportunities, flexible maternity, adoption, and paternity packages, up to 7% employer contribution pension, discount portal with your favourite brands.

Closing Date: Monday 21st August 2023.

Interviews are scheduled for week commencing 28th August 2023 via MS Teams.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

The successful candidate will work to investigate and resolve incidents and underlying technical problems using technical and customer care skills in accordance with agreed service levels, and to apply administrative arrangements to ensure and maintain the quality and accuracy of the configuration database.

How you'll help to create brighter futures

• Providing a professional technical service through face to face, telephone, ticket based and or email communication.
• Carrying out the fulfilment of service requests, adhering to Technology policies, processes, procedures.
• Taking responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently.
• Maintaining the Technology configuration management database through the accurate and timely input and updating of all calls, asset, resolution and configuration information to ensure assets are controlled and maintained.
• Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams, through maintenance of the error database and upkeep of other appropriate

Let's talk about you

• Experience of working in an IT Technical Support environment.
• Substantial Experience of Support and Development in a Microsoft Environment with good knowledge of Active Directory and Azure.
• Experience of using Service Desk systems.
• Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
• Experience of working to administrative procedures for tasks such as raising orders and asset recording.

Please see the Job Description for the full list of accountabilities and requirements.

Contact: David Simpson, Recruitment Partner on 01923 361732 or email [email protected]

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Don't meet every single requirement?

Studies show that women and Black, Asian & Minority Ethnic people are less likely to apply for a job unless they meet every qualification. So, if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.

Want to know more about Action for Children?

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