IT Service Delivery Manager Remote
Job description
IT Service Delivery Manager
Salary - £43,781 rising to £46,084 plus agile working allowance
Our range of excellent benefits include *39 days holiday allowance including bank holidays in addition to 4 days Christmas closure, *21 hours wellbeing leave, wellbeing contribution, generous pension scheme and commitment to personal growth through funded learning.
- Applied pro-rata if working part-time
Job summary
Are you an experienced IT support engineer looking for their next challenge?
We’re looking for an experienced IT professional who will be the primary contact with our service providers, keeping them aligned with our requirements and with their own SLA’s. You will still need to roll up your sleeves on occasion and get involved with some projects at a hands-on level, with a focus on service delivery and continual improvement.
The successful candidate will be responsible for managing the ongoing delivery and operations of the Associations IT services and infrastructure and will be the primary point of contact with internal stakeholders and external service providers, with the focus of ensuring that IT services are delivered in a reliable and robust manner.
You will engage with stakeholders across the business to understand and provide professional input into the formation of change requests, improvements and developments.
Person specification
We’re looking for a driven, hands on, resilient individual, who has a focus on delivery and is able to plan, prioritise and make best use of time and resources and ensure tight deadlines are met.
You will need to have strong written & oral communication skills and the ability to negotiate and persuade at all levels. Excellent presentation skills are also essential for this role.
You must have sound technical knowledge of cloud services, Microsoft Power Platform and telecoms, communication and collaboration services.
About us
NAHT represents more than 35,000 school leaders in early years, primary, secondary/post primary and special schools, making us the largest association for school leaders in the UK. Our members consist of all categories of school leaders. We provide representation, advice and training for school leaders in England, Wales and Northern Ireland. We use our voice at the highest levels of government to influence policy for the benefit of leaders and learners everywhere.
NAHT is an equal opportunities employer. We’re committed to promoting a diverse and inclusive workplace where we can embrace and value individuality. We are committed to employment practices that promote diversity and inclusion and encourage all applications regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Should you need any adjustments to the recruitment process, at either application or interview, please contact us on
The closing date for receipt of applications is 25
First interview – 12
Second interview – 14
Applications from agencies will not be accepted
