IT Service Delivery Manager Dartford, England
Job description
Are you a Service Delivery Manager for a new opportunity? I’m working with Dartford Based Firm
Rate - £70,000 per annum
Responsibilities:
- Monitoring and managing desktop support, IT services desk and support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Responsible of managing a team of CSMs and few challenging customers.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectation, and driving future demand
Essentials.
- Must have good experience of understanding customer contracts and set delivery strategy & customer expectations accordingly
- Must be from ITIL background
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation
Job Types: Full-time, Permanent
Salary: £68,000.00-£70,000.00 per year
Benefits:
- Flexitime
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Understanding customer contracts and set delivery strategy: 1 year (required)
- ITIL: 1 year (required)
Work Location: In person
