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About Us: Welcome to one of Arizona’s most beloved resorts: The Westin La Paloma Resort & Spa in Tucson. Our magnificent 250 acre desert resort is nestled in the foothills of Tucson's Santa Catalina Mountains and features 487 rooms and 60,000 square feet of meeting space. We have exciting employment opportunities to offer in our rooms division, food and beverage and administrative and general departments. There are health and welfare benefits for full-time associates and other offerings for all associates including paid time off, free meals daily in our associate dining room and a discounted travel benefit at any one of 6,000+ Marriott hotels worldwide. Want to learn more about joining our team? Join today! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:Responsibilities:

• • Serves as primary point of contact for all user requests for all resort systems.
  • Accepts PC and application support calls and emails from resort users and follows through to address and resolve issues as expediently as possible.
  • Schedules and performs regular software and hardware maintenance for all user workstations.
  • Tests, documents and resolves conflicts with PC hardware and software.
  • Follows appropriate standards of PC configurations and software installations.
  • Build laptops and desktops as needed, according to established standards.
  • Provides on call support as scheduled.
  • Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines.
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Updates operating system and applications as required.
  • Loads, updates and assists with usage of software applications as required.
  • Manages usage of resort network, network printing, and network technical resources.
  • Maintains current inventory of all network and workstation software and hardware.
  • Consults with management and Corporate Technology Team to determine equipment requirements.
  • Brings forth any issues that may affect system capacity or the need to acquire new equipment.
  • Ensures adequate systems coverage to all users is maintained at all times.
  • Ensures company software, hardware, e-mail and internet policies are enforced.
  • Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the time frame the upgrades will need to be made as well as the cost estimates and delivery schedules.
  • 
    Writes progress reports to inform management of systems and operational issues.

Qualifications:

QUALIFICATIONS

Strong Background in IT support. Proactive guest service and hospitality skills. Exceptional time management and organizational skills. Excellent verbal and written communication skills. Strong multi-tasking capabilities. Detail orientation and a superior level of computer knowledge and literacy Ideal candidate will model and embrace the HEI Love Culture.

EDUCATION and/or EXPERIENCE

Ability to work a flexible and varied schedule with 2 – 4 years of related IT experience. Must have A+ certification, Net+ preferred, with previous experience with Ghost, Microsoft Active Directory, and VMware. Also, must have previous work experience in a hotel/resort setting.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here represent those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The associate must frequently reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities this job requires include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here represent those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Benefits: