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Job description

GEM Health Care Group is a steadily growing company in Long Term Care, Assisted Living & Retirement Living in Atlantic Canada & Ontario. We are a modern beacon for diversity, equity & inclusion and have a head office composed more than half by people of colour and women. We have had great success training and advancing people within our organization.

We have an opening for an IT Coordinator: You would be the first point of contact for employees requesting IT services.

Location: 15 Shoreham Ln Suite 101, Halifax, NS B3P 2R3

Position: Permanent Full Time- Monday- Friday

Responsibilities include but are not limited to:

• Diagnose, repair, rebuild, and refurbish a variety of computer hardware, including PCs, laptops, monitors, servers and other IT equipment
• Manage inventory of equipment, including collaborating on potential purchases
• Disassemble, pack, move and set up/install on site
• Communicate regularly and effectively with ticket submitters
• Help test functionality and support end users
• Image and prepare new computers
• Dismantle, box and ship outdated equipment
• Install printers, troubleshoot problems and make repairs
• Coordinate with the appropriate vendors to arrange repairs
• Document all daily data communication transactions, issues and solutions or installations
• Troubleshoot software/hardware and break/fix
• Actively listen for customer cues and ability to resolve problems with grace and integrity

Qualifications and Competencies:

• Degree/Diploma in Computer Science or equivalent experience
• Experience in a multi-faceted company
• High attention to detail and possesses
• Excellent organizational skills
• Strong communication skills, both written and verbal
• Active problem solver
• Ability to multitask and communicate effectively with individuals of all backgrounds
• An understanding and/or experience of networking (switching and routing) is highly valued
• Knowledge and understanding of how domain users work in active directory
• Deep understanding of PC skills
• Proven knowledge of System Configuration
• General familiarity with Microsoft Office 365
• Software Upgrades experience highly desired
• Foundational knowledge in PC Software
• Understanding and previous experience with asset management
• Solid understanding of Desktop Support
• Proven ability to adapt to change in procedures and job assignments
• Ability to effectively work in a fast-paced environment with changes in priority
• Able to provide professional level customer service

Job Types: Full-time, Permanent

Salary: $44,000.00-$47,000.00 per year

Benefits:

• Extended health care
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Job Types: Full-time, Permanent

Salary: $44,000.00-$47,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Work Location: One location