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VA Product Manager

Slough, UK

Chicago, IL

Newark, NJ

Hybrid

In this new role, we are looking for a Product Manager. You will own the day-to-day activities related to the Portal/ VA solution design (process and tech) to ensure the functionality is providing business value and working as expected. You will manage the product roadmap for all supported solutions. You will create a solution design to integrate the business process and the technology platform. You will manage the product backlog and oversee the development/delivery of work produced by a 3rd party vendor.

What are we looking for?

• Understanding of project management and how to drive results.
• Experience with HRSD / ServiceNOW
• Experience with managing stakeholders and vendors.
• Able to work in an environment of ambiguity.
• A self-starter.

What will be your key responsibilities?

• Support and help communicate the overall product vision, define scope, prioritize, and manage backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, and upgrading technologies.
• Manage the backlog to ensure prioritization satisfies the needs of the user as well as the need of the platform owner.
• Clearly communicate with internal and external customers to set the timing and functional expectations of product improvements and technical roadmaps.
• Represent an independent voice with IT and business colleagues.
• Understanding of technology and how it can be used to improve processes and services.
• Ability to explain and present technical information to non-experts and advise/guide users in the use of systems.
• Partner with stakeholders and project team to validate requirements; work with business stakeholders to review and resolve issues.
• Own portal sites for methodologies and be responsible for ensuring the content stays current.
• Partner with MGS Service Lines to drive a better experience.
• Act as a point of escalation for unresolved managed services issues and review managed services support to ensure SLA/services are being performed as expected.
• Ensure 3rd party financials are booked properly every period.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.