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The Hills Group Ltd is looking for an IT Operations Manager to join our existing team based at our head office in Swindon.

You will join us on a full time, permanent basis and in return, you will receive a competitive salary, and we also offer a range of benefits including:

• Company paid health care maintenance cash plan
• Employee assistance programme
• Cycle to work scheme
• Contributory pension scheme
• Life assurance
• Options to trade annual leave
• 25 days holiday per annum increasing annually to 28 with service

About the role:

The IT Operations Manager will be office based at our Head office in Swindon, working as part of a team, providing support to our IT user community, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust, secure, and stable environment. Whilst managing the function, services and providing an escalation point, the role will also be required to work on service tickets and incidents, alongside the team, to maintain an optimal level of service to the business; ensuring effective working across the full range of services delivered, liaising with the business, IT team, 3rd party suppliers and external contractors as required.

You will be the functional manager responsible for a mixed team of 1st, 2nd & 3rd line engineers, along with support from other IT Team members.

The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. As the Manager of the function, you will be owning the investigation into problems and providing root cause analysis, solutions, and fixes through your team and the relevant external suppliers.

Your key responsibilities will include:

• Technical administration and managing the day-to-day operations, supporting multi-site technical environments
• Ownership of security controls, regularly reviewing, maintaining, and strengthening the cyber defences to protect Hills Group from security risks
• Managing the design, specification, and implementation of infrastructure to support the opening of new sites across the Group
• Oversee the infrastructures asset management, ensuring that hardware, software, is maintained, patched, and replaced
• Ownership and development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc.
• Manage the Service desk and response procedures in line with business agreed SLAs.
• Maintain and develop good working relationships with colleagues, other managers, and suppliers

What we’re looking for:

• Experience of outsourcing support services
• Experience of setting up & managing a service delivery solution with tracked SLAs is essential.
• Previous experience of managing an Infrastructure & Service Delivery Team.
• Understanding and experience in the application of ITIL (ideally to version 4).
• Excellent communication skills with experience in working effectively with individuals at all levels.
• Good team motivator, calm in a crisis with a lead by example attitude.
• A person with a keen interest in driving continuous improvements with the aim of delivering service excellence to the user community.
• A proactive approach to finding solutions through research, attention to detail, and ability to analyse evidence and data.
• ITIL and PRINCE2 certifications, and experience of Cyber Essentials Plus ISO9001/27001 frameworks (preferable)
• A degree (in technology or computer science preferable).

If you have the skills and experience we are looking for, click ‘Apply’ today to be considered as our IT Operations Manager – we’d love to hear from you!

About us

Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations.

Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 700 people.

Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today.