IT Manager

The Opportunity

As the IT Manager you will have the opportunity to be on the front lines of a fast growing start up company and provide world class support for a team of 200+ Employees and growing. You will be directly responsible for day to day production support, maintenance of information technology processes & systems, network and wireless infrastructure, employee assets, accessories, webcams, monitors, software etc.

The Seamless Family

We have an amazing culture and work environment that anyone would want to be a part of. We encourage a culture of positivity. We thrive off of continuous feedback and do whatever it takes to help our team and customers be successful. You will grow as an individual, professionally, and be able to see and feel the impact you are making to the growth of Seamless every day.

Responsibilities:

• Lead & Manage a team of IT Support professionals
• Assist in deal negotiations & ensure relevant departments have signed off for IT related services
• Participating and initiating collaborative planning processes for business technology
• Support annual budget and ensure cost effectiveness for the IT department
• Manages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software
• Researches and recommends hardware/vendors (ie. laptops, monitors) for the workforce
• Communicate via Slack, screenshare, and phone to troubleshoot and resolve any and all tickets that are submitted from staff.
• Assist with the provision of new hires weekly; ensuring their accounts and access are set up correctly.
• Monitor the environment in a proactive manner, checking for potential issues and gaps that could cause disruption for our users
• Provide technical support for various web based applications our teams use and rely on
• Maintain various IT systems such as Identity Management and Device Management to ensure they're constantly updated and maintained
• Assist with rolling out or sunsetting applications into the environment
• Doing whatever it takes to ensure the success of the internal teams by confirming they have what they need and that technology issues are not slowing them down.

Skillset:

• 8+ years of IT Management experience
• 3+ years of people management experience
• 2+ years experience providing technical support functions in at least a medium sized remote atmosphere. Both 1st & 2nd Level support experience is preferred.
• Proficient working within SLA's and ticket management systems as well as understanding the general workflow of ticketing systems. Jira Service Management experience is a plus
• Competency with Google Workspace management, JumpCloud
• The ability to quickly learn new sales, hr, recruiting, and other technologies such as but not limited to: Rippling, Salesforce, Outreach, Dialers, Jira Service Management (or similar).
• Current and in-depth knowledge of network architecture, active directory, and antivirus software as well as identity management systems.
• Experience implementing MFA system and SSO
• Experience implementing updates for SOC2 and ISO compliance activities
• Strong ability to remote manage in a 100% remote environment in order to: troubleshoot basic to complex issues, perform installations using deployment tools, scripts, or other industry approved methods on both Windows and Mac operating systems.
• Able to prioritize and effectively manage multiple tasks simultaneously with precision.
• Able to solve problems efficiently and effectively using all available resources
• Detail-oriented, strong organizational, technical, and analytical skills.
• Strong interpersonal and communication skills, both written and verbal; able to work collaboratively with a team while keeping customer experience in the forefront.