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Job description

At Netsmart, we value and respect our employees. We believe in fostering a positive and inclusive work environment where everyone's contributions are recognized and appreciated. We go the extra mile to reward our techs with competitive compensation, including higher-than-inflation raises and bonuses. If you're seeking a change from your current workplace and want to experience what sets Netsmart apart, it's time to apply and discover the exceptional opportunities we offer.

What are we looking for?

As the Hands-On IT Manager at Netsmart, you will be responsible for overseeing and actively participating in all aspects of our information technology infrastructure. You will work closely with the IT Director and support staff to ensure the effective operation and continuous improvement of our systems and technologies. We are actively seeking individuals who possess a passion for technology, excel in interpersonal communication, and are keen to join a supportive organization that values its employees' well-being.

Who are we?

Netsmart is an I.T. Managed Services Provider, serving Western Canada and the United States. We attribute our continued success to the passion and hard work of our amazing team. We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience. Our techs work closely with our clients, both remotely and on-site, to provide superior support and customer service.

Core Duties and Responsibilities

• Lead, mentor, and manage a team of IT professionals, providing guidance, support, and technical expertise.
• Design and implement IT strategies, policies, and procedures aligned with the company's objectives.
• Oversee the day-to-day IT operations, ensuring reliable and efficient performance of networks, systems, and applications.
• Senior IT Support on technical related requests onsite and remotely. Ticket creation and monitoring of resolution status
• Collaborate with teams for maintenance of local area network services such as firewalls, switches, APs, and other devices
• Implementation and maintenance of corporate backup systems
• Ensuring IT security is a fundamental aspect of this position.
• Coordinate vendor technical support as required
• Implement and comply with site-specific operations and security policies
• Implements, maintains, and adheres to all IT policies and procedures as set by Netsmart management
• Travel as needed to remote client sites
• Assisting other IT teams as needed
• Perform other duties as assigned

Qualifications

• A minimum of 5-7 years of equivalent IT experience is a prerequisite for this role.
• Technical diploma or equivalent is preferred.
• Candidates possessing certifications relevant to this role will be eligible for higher salaries.
• Class 5 Drivers License and a reliable vehicle.
• Must be eligible to work in Canada.
• Must be clear and fluent in speaking, reading and writing English.
• Criminal background check required upon offer of employment.

Why work for us?

• We offer a competitive salary, commensurate with your experience. Starting salary range of $100,000 - $120,000 annually, with a performance review after 12 months.
• Extremely Attractive benefits package including with 100% coverage for Dental, health and many other benefits.
• Bonuses and mileage paid
• Dynamic and supportive team environment
• We strive on providing amazing service to our customers.
• Paid time off.
• Flex days.
• Higher raises than inflation.

We are excited to welcome new people to our team.

Job Types: Full-time, Permanent

Salary: $100,000.00-$120,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• On call

Application question(s):

• It is a requirement to drive to client sites - do you have a valid driver's license and reliable vehicle to accomplish this?
• Are you able to provide a security check?
• How many years of experience do you have in a managerial role?
• Do you reside in the Greater Vancouver Area?

Experience:

• Information Technology: 5 years (preferred)

Language:

• Native/Fluent English (required)

Work Location: In person