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Who We Are

At IDP we’re bringing the world a little bit closer together each day through the power of education. In fact, we’ve been innovating in this space for over 50 years and are just getting started.

That’s why IDP is recognized around the world as a leader in the global education services industry. We’re publicly traded on the Australian Securities Exchange (IEL:ASX) with a current market cap in excess of $8 billion, operate out of 50 counties, and our websites attract more than 100 million visitors every year.

Today, we’re making education more accessible, helping students feel more connected, and ensuring students perform better in both their schooling and ultimately their career through the power of our digital platform. Here’s how:

• With IELTS Online, we’re making the world’s most popular English language test for work, study, and migration available to people when they want it, where they want it, and how they want it.
• Our IDP Live app makes studying abroad and staying connected easier than ever. Through the app, students can engage with alumni, counsellors, and institutions and even apply for programs and get a decision in minutes. With an ambitious features roadmap, we’re building the global hub for study abroad student success.
• We’re leveraging the power of data to guide educational institutions the world over to ensure decisions are informed by the diverse needs, challenges and motivations of students, helping to create better educational outcomes for all.

THE OPPORTUNITY

We are seeking a highly skilled and motivated IT Manager to join our rapidly expanding education company based in Toronto, ON. As an IT Manager, you will play a crucial role in overseeing and managing the company's IT infrastructure and ensuring the smooth operation of our technology systems. This is a hands-on technical role that requires expertise in various technologies, including Office 365 support, networking, troubleshooting, equipment procurement, inventory management, and vendor management.

POSITION PURPOSE

The role of Information Technology IT Manager USA and Canada is to ensure an excellent internal and external customer experience, through optimal design and performance of IDP CANADA IT systems and operations.

The role leads the implementation of IDP Global IT policies, procedures, and best practices across the region and participates in the global IT community contributing to continuous improvement for IDP.

The role includes provision of technical expertise and guidance and act as on-site Canada and USA IT support contact on the operations and maintenance of all aspects of the technology landscape for the region, including operations, networking, projects, support, disaster recovery, security and Global standards.

RESPONSIBILITIES

1. Technical Expertise:

• Provide technical support and expertise in Office 365, including troubleshooting issues and assisting end-users.
• Manage and troubleshoot networking technologies, such as DNS, DHCP, and TCP/IP, ensuring optimal network performance.
• Diagnose and resolve network connectivity issues, both internal and external, to maintain uninterrupted operations.
• Stay updated with the latest technology trends and recommend appropriate solutions to improve the company's IT infrastructure.

2. Equipment Procurement and Inventory Management:

• Oversee the purchasing of IT equipment and software based on the company's needs and budget.
• Maintain an accurate inventory of all IT assets, including hardware, software licenses, and peripherals.
• Collaborate with stakeholders to forecast future equipment requirements and plan for procurement accordingly.

3. Vendor Management:

• Collaborate with internal business units to gather IT requirements and provide guidance on vendor selection.
• Negotiate contracts and agreements with vendors to obtain the best terms and pricing.
• Develop and maintain strong relationships with vendors, ensuring effective communication and timely delivery of services.

4. Support and Troubleshooting:

• Provide hands-on support to end-users, resolving IT-related issues and addressing user queries promptly.
• Troubleshoot hardware, software, and network problems, escalating complex issues to appropriate teams when necessary.
• Develop and implement proactive measures to identify and mitigate potential IT problems before they impact operations.

5. Collaboration and Communication:

• Collaborate with the global service desk team to ensure seamless support for USA and Canada.
• Communicate effectively with stakeholders to understand their IT needs and provide appropriate solutions.
• Create and maintain documentation related to IT processes, procedures, and user manuals.

WHAT WE'RE LOOKING FOR

• Minimum 7+ Years experience working in an IT Infrastructure related position
• Bachelor's degree in Information Technology or a related field (or equivalent experience).
• In-depth knowledge of Office 365, networking technologies (DNS, DHCP, TCP/IP), and troubleshooting techniques.
• Strong technical expertise in hardware, software, and network systems.
• Experience in purchasing IT equipment and managing inventory.
• Excellent vendor management skills, including negotiation and contract management.
• Ability to gather requirements from internal business units and translate them into actionable IT solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment (Canada / USA).

If you are a self-motivated IT professional with a strong technical background and a passion for driving IT excellence, we encourage you to apply for the position of IT Manager. Join our dynamic team and contribute to the success of our rapidly expanding education company.

Note: This job description is intended to convey information essential to understanding the scope of the IT Manager role. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the position.