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The IT Helpdesk Specialist will work alongside the IT leadership team in the provision of IT support throughout the Department. You will be expected to work as part of a cohesive team, and to provide front line support to all users, they are expected to have strong technical, documentation and troubleshooting skills, as well as being quick to learn new technologies.

You will be expected to staff the department’s IT helpdesk, triaging technical queries for IT support on all aspects of IT within the department. You will ensure that requests for support are dealt with in a timely manner, including escalating queries, working with the other staff to identify major incidents, and taking responsibility for handling communications in the event of such an incident occurring during their duty shift. You will be required to be flexible and must be able to operate at many levels, including the ability to support users, and to assist users in the installation and maintenance of software. The ability to communicate effectively with users at all levels in an academic environment is essential.

You will have significant Windows desktop experience including in a domain environment and demonstrable experience of providing frontline IT support, ideally to users in a higher education environment. Excellent communication skills, including the ability to interact with a wide range of people both within the Department and outside, and to act as an ambassador to prospective and current students is essential. You will have experience in hardware and software troubleshooting and of working with AV equipment.

An appointment at Grade 5: £28,131 - £33,348 p.a. may also be considered for a less experienced candidate (with a suitable adjustment of responsibilities).

Applications are particularly welcome and encouraged from women candidates and black and minority ethnic candidates who are under-represented in posts in Oxford. SoGE is committed to equality and values diversity.

This is a permanent post.

Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your online application.

The closing date for applications is 12:00 noon on Friday 5 May 2023, and interviews will be held in mid-May 2023.