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IT Helpdesk Manager

Pearson Carter are currently working with one of the most reputable IT partner based in the UK. They are looking to grow their team on the managerial side who can come in and have a positive impact on team performance and culture.

They offer an excellent salary of up £45K depending on experience + Hybrid working

Get in touch if you’re looking for your next opportunity!

Responsibilities:

• Team Management – Inspire, lead, supervise, coach, and develop the IT helpdesk team
• Foster a positive and collaborative work environment that promotes teamwork, knowledge sharing, and professional growth
• Oversee and prioritise the resolution of technical support requests, ensuring prompt and efficient incident resolution.
• Support the Head of IT with implementation of best practices for incident and problem management, including identification, investigation, resolution, and root cause analysis

Experience:

• Passion for technology.
• Proven experience in Team leader, or Management IT role (or a similar role).
• Excellent troubleshooting and problem-solving skills.
• Demonstrated leadership and team management abilities with experience of leading a high-performing team.
• Exceptional customer service and communication skills.
• Ability to work effectively under pressure and prioritise tasks in a fast-paced environment.
• Strong technical knowledge of computer systems, networks, hardware, and software.
• Experience with incident management, problem management, and IT service management frameworks (e.g., ITIL).

Salary

They offer an excellent salary package: £40,000-£45,000 + Home Based Working + Private Healthcare

Location

Office based in Scunthorpe

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Dynamics NAV/D365 Business Central Recruitment with specialist roles across the globe – www.pearsoncarter.com

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