IT Helpdesk Engineer, EMEA London, England
Vantage Data Centers
Full Time
London, England
33315 - 47514 GBP ANNUAL Today
Job description
À propos de Vantage Data Centers
Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des hyperscales, des fournisseurs de solutions infonuagiques et des grandes entreprises. Développant et opérant en Amérique du Nord, dans la région EMEA et en Asie-Pacifique, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d'efficacité et de durabilité dans des environnements flexibles qui peuvent évoluer aussi rapidement que le marché l'exige.
Position Overview
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially through a combination of greenfield market expansion and acquisitions across North America and Europe.
With US$3.6B in new capital raised, Vantage doubled in size, entered international markets and increased IT capacity by more than 90 percent in 2020, and the expansion trajectory is set to continue.
Vantage’s committed to being a workplace of inclusion centres around equity, respect and acceptance for all. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Come join the growth journey!
#growthatvantage
Essential Job Functions
- To provide first line helpdesk and end user support to staff, clients, and visitors
- Assist in the care and maintenance of computing, network and office equipment
- Diagnose and troubleshoot technical issues with software and hardware
- Prioritise, log and track multiple issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate teams
- To install and configure software applications
- Be the link between our internal customers and IT department
- Proven work experience as a Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of applications, computers, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Active Directory, Azure and Office 365
- Cyber security, Antivirus & Firewalls
- Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
- Strong prioritisation and organisation skills with the ability to handle multiple tasks at once
Job Requirements
- Ability to work under pressure and manage multiple projects.
- 1+ years (s) experience in a similar helpdesk environment.
- Excellent customer service skills.
- Experience in a wide range of technologies.
- Excellent written and oral communication skills.
- Working within an ITIL environment. Preferably holding a current qualification.
- Technical qualifications such as Comptia A+, Network + would be advantageous.
- Experience of Agile methodologies would an advantage.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Vantage Data Centers is an Equal Opportunity Employer
London Office, Hybrid
Full Time
Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l’un l’autre, en appréciant les forces de chacun et en respectant les faiblesses d’autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu’offre le marché. Nous proposons un régime de soins médicaux et d’assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
La sécurité est toujours une priorité. Pendant la COVID, tout le personnel qui le peut, travaille à distance et des mesures appropriées ont été prises pour assurer la sécurité des employés occupant un poste essentiel sur place. Peu importe votre lieu de travail, nous vous fournissons la technologie nécessaire avant ou le jour même de votre entrée en poste.
Les avantages qu’il y a à faire partie de l’équipe de Vantage s’expriment clairement tout au long de l’année par l’entremise d’un éventail d’avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l’entreprise et de notre communauté.
Vantage Data Centers est un employeur qui offre l’égalité professionnelle.
Vantage Data Centers
www.vantage-dc.com
Santa Clara, United States
Sureel Choksi
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Information Technology Support Services
2010
