IT Helpdesk Engineer King's Lynn, England
Job description
Workplace IT provide IT Support Services to many of the UK's medium to large Health and Social Care Providers.
With the Health and Social Care Sector continuing to invest in Digital Innovation we are experiencing phenomenal growth resulting in the need for this additional role.
Our average client has well over one thousand users and you will be involved in supporting some exciting and often innovative technologies and IT services.
The Role:
You will be providing desk-based IT Support and Trouble Shooting.
Supported by our Service and Provisioning Coordinators you will be responsible for managing and closing circa 15 x Tickets per day.
Provide an above and beyond service to our clients at all times.
Support is provided via the telephone, email and remote access with an emphasis on telephone based communication with the end user.
You will be using our ConnectWise Manage (PSA) and Automate (RMM) Tools and ConnectWise Boost for Documentation.
The role reports directly to our SDM (Service Delivery Manager) who will be responsible for your day to day management, wellbeing, training and progression.
Experience:
2 x Years Microsoft 365 Troubleshooting / Administrative Experience
Windows 10 / Windows 11 Pro
365 / AD Active Directory.
Anti-Virus
Draytek Routers (or similar) troubleshooting
Ubiquity WIFI (or similar) troubleshooting
Used to working with / troubleshooting with Internet providers such as BT
Work Location:
You will be based from our King's Lynn office with the ability to occasionally work from home when needed.
Travel:
None
Package:
Basic Salary: £27,000 to £30,000 (DOE)
9:00am to 5:30pm Monday to Friday
Contributory Pension Scheme
Personal Annual Learning Plan
25 x Days Annual Holiday plus UK Bank Holidays.
Family Friendly Flexibility
Excellent Fast Traction Progression
Collaborative / Fun / UK Team Culture.
IT Equipment
Dell Latitude Laptop
Dual 24" Dell Monitors
Powered Dock
Wireless Keyboard and Mouse
Wireless Headset (VOIP Phone System)
Home Office Furniture Contribution (where applicable)
Interview Process:
30 x Minutes Teams Interview
Personality and Behaviour Profile (Online 45 x Minutes)
60 x Minute Face to Face Interview (King's Lynn)
Job Types: Full-time, Permanent
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Norfolk., PE30 5BY: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft 365 Troubleshooting: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: SDFS24022024
