IT Helpdesk Engineer Street, England
Job description
ICT Helpdesk Engineer
We are looking for a forward thinking individual to join our close knit team. At AIT you are not just a number!
Our Vision:
Advanced IT Services are a specialist IT Support Company, delivering a completely new model of IT services. A 100% managed solution that encompasses a ‘server-less’ environment. A model that can offer many different aspects of IT all at a fraction of the normal initial outlay and providing far more benefits to the end users. Listening to our clients, we have become a responsive, client-orientated, managed ICT Service Provider, offering IT support across the UK. Established 15 years ago, we are a leader in Cloud provisioned IT Support, an ethos of excellence, and the drive to match, delivering the very best solution in the education sector.
Our Ethos:
“Whether you are sat at home or delivering a corporate presentation, we believe it should be always on, always available and always effortless”
Job Description:
37.5 hours per week – 52 weeks
Post: ICT Helpdesk Engineer
Responsible to: Senior Management
Location: NG10 1FT
The successful candidate will be expected to work closely with our 1st & 3rd line technicians. Strong communication and troubleshooting skills are a must. We require a minimum of 2 years hands on experience in a 1st line customer facing role. Any 2nd line experience would be advantageous. A valid Driver’s licence is required due to our network spanning multiple sites.
Essential Technical Skills:
- Installing IT hardware and software
- Microsoft Operating systems (Windows 7 and above)
- Windows Server Experience (2012 R2 and Above)
- Good understanding of Active Directory, File permissions, DHCP, DNS, Group Policy
- Excellent troubleshooting skills (Hardware, Software, Networking - routing, switching)
- Exchange, Office 365, PowerShell
Non Essential Technical Skills:
- Capita sims.net, server & client side
- Veeam Backup
- Apple products
- Ubiquiti products
- VOIP systems
- Microsoft Azure
- IP CCTV Systems and Door Access Control (Paxton)
Personal Qualities:
- Ability to work within statutory regulations, policies and procedures
- Attention to detail and an analytical approach
- Ability to work under pressure and meet strict deadlines
- Good organisation skills, prioritising and managing own time effectively
- Highly motivated team player
- Excellent communication skills
- Able to work on own initiative, with minimal supervision and guidance
- Ability to organise and prioritise a heavy workload at busy times
- A calm approachable manner, able to deal with problems in a professional and friendly manner, displaying tact and diplomacy as required
- Willing to undertake training and develop professionally
If you believe you have something to offer please get in touch. We are a growing IT Company with a big emphasis on career progression.
Safeguarding:
Advanced IT Services Nottingham LTD is committed to safeguarding and promoting the welfare of children and young people and the expectation is that all staff and volunteers share this commitment. An enhanced DBS check is required for the successful applicant.
It is our policy to obtain references prior to interview.
Qualifications or Training:
5 GCSE’s, including Mathematics and English at grade C or above
OR Professional IT equivalent qualification
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: AIT/LEHE/0623
