IT Helpdesk Engineer - 12m Contract London, England
Job description
General Role
The role will involve maintenance and support of internal users and their devices, primarily laptops, desktops and iPhones.
Additional tasks will involve user administration (account creation, modification); assisting users via telephone, email, remote desktop and in person; creating and updating call tickets.
The role will be based in the London head office, but some travel to other locations within the UK will be required.
Main responsibilities
Provide 1st and 2nd line helpdesk support to 250 users across 10 locations
Support and manage laptops, desktops, iPhones, and peripherals
Log and update tickets and activities
Administrate user accounts on Active Directory, O365 and internal systems
Maintain inventory of user devices
Configure and deploy new user devices (laptop, desktop, iPhone)
Assist with project implementation
Profile
Good knowledge and experience of:
- Windows 10
- Office 365 applications
- Active Directory
- TCP/IP networking / WiFi
- iPhone and MDM
- A good cyber-security awareness
You will have:
- Experience of supporting: Windows 10, Office 365, iPhone
- Knowledge of TCP/IP and networking
- Experience of Active Directory administration
- Excellent communications skills, verbal and written
- Methodical and logical approach
- Excellent troubleshooting
- Have high level inter-personal skills
- Be able to work under own initiative, and as part of a team
About the Hermès Group
Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 260 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin, and Manchester.
Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.
Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.
Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.
