IT Helpdesk Analyst

IT Helpdesk Analyst London, England

Meraki
Full Time London, England 30000 - 35000 GBP ANNUAL Today
Job description

IT Helpdesk Analyst - Service Desk Support - 1st Line Support - Windows 10 - Windows 11

My client, a leading London based financial organisation are currently looking for a IT Helpdesk Analyst to be first line of IT support to their London user base.

Suitable candidates must have:
  • Minimum one year’s experience of providing user/technical support within the financial services industry.
  • Has experience in providing services and feedback to users and management in accordance with service level agreements (SLA).
  • Sound knowledge of networking in a switched environment; Windows 10 and 11 components including M365.
  • Previous involvement in the management and administration of Microsoft Defender Security.
  • Has been involved in the management of helpdesk requests in an SLA driven environment.
  • Experience of data backup and related processes and techniques.
  • Working knowledge of remote access solutions (Microsoft’s Remote Help).
IT Helpdesk Analyst - Service Desk Support - 1st Line Support - Windows 10 - Windows 11

IT Helpdesk Analyst
Meraki

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