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Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data drive Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve, if there is an enthusiasm to explore our disciplines and try new ways of working.

You will manage the lifecycle of all system Events on the HSE’s IT estate from detection through formal investigation to resolution / remediation. You will proactively monitor and manage system events (alerts, notifications and log data) generated by systems and appliances, removing extraneous and false-positives, and determining which system Events should be treated as Incidents. Trending and analysing data from system events will allow the visualisation of infrastructure and service performance with the aim of pre-empting incidents and problems, developing corrective action before the events causes an impact. Supporting the incident management process, the role will manage incidents coordinating 1st, 2nd and 3rd line teams to investigate, determine root causes and rectify. The role is very user/customer focused and you are expected to be mindful of the impact incidents and problems have on business processes and activity, and proactively resolving events before they impact the organisation.

You will be required to work out of hours on an on-call rota, covering weekdays and weekends. You will also be expected to attend your local office for team events and meetings up to 2 days a week.

The post can be based in any HSE location except for our London offices. For further information about HSE locations please click here.

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting, and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be considered. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Your duties include, but are not restricted to:

• Deputise for the Major Incident Manager and support the incident and major incident management processes
• Manage the lifecycle of system events from detection, through formal investigation and resolution/remediation
• Develop and utilise the suite of monitoring and management tools that will alert/report when a system event has occurred
• Coordinate and determine with 1st, 2nd and 3rd Line technical teams which events to investigate and corrective action that may need to be taken
• Establish any alerting thresholds in the technology infrastructure that can provide adequate warning of an impending Incident and/or Problem
• Develop any filtering that can remove extraneous system events from consideration
• Develop trend reports that can inform Incident Management, Problem Management, Availability Management and Capacity Management processes
• Coordinate with Security Operations Centre actions required a consequence of alert from a security appliance or behavioural analytics
• Manage the investigation and analysis of a system event
• Prioritise the work of technical teams to analyse and take corrective action on system events
• Support the Incident Management (Corrective Maintenance) process, diagnosing the root causes of incidents, developing work arounds and fixes, to return applications and users to an operational condition
• Ensure that stakeholder and user communities are informed about any system events that may impact business processes

Qualifications, Skills and Experience

Essential:

• ITIL v4 Foundation Certificate
• Proven experience of managing Events
• Network & Systems Monitoring experience
• Proven experience of the Incident and Problem Management processes
• Ability to communicate effectively with a wide range of internal and external stakeholders
• Sound knowledge of Microsoft Office

Desirable

• 
  Knowledge and experience with PRTG monitoring tool and ServiceNow

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Working Together

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity
• Competitive rates of pay
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1% far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career.
• Carer friendly policies to help create a supportive working culture
• 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave.
• Competitive parental leave benefits.

Allowances
This post is eligible for Excess Fares Allowance. A successful internal candidate currently based at another office may be entitled to Excess Fares Allowance in line with HSE policy (http://intranet/finance/expenses/excess-fares-allowance-policy.htm)

Job contact :

Name :
June Rafferty
Email :
[email protected]

Recruitment team :

Email :
[email protected]