IT Engineer Truro, England
Job description
For more than 35 years, we’ve helped hotels and businesses make their technology work harder – communicating better, and offering customers more, to gain a vital competitive edge.
We need an experienced IT ENGINEER to offer first line support to our customers
You will be responsible for
•First point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Walking the customer through the problem-solving process
- Directing unresolved issues to the next level of support personnel
- Providing accurate information on IT products or services
- Recording events and problems and their resolution in logs
- Follow-up and update customer status and information
- Passing on any feedback or suggestions by customers to the appropriate internal team
- Identifying and suggesting possible improvements on procedures
- Field work and conducting site visits
Requirements and skills
- Proven experience in a customer support role
- Tech savvy with working knowledge of Microsoft products, Networks, VOIP and cloud solutions
- Good understanding of computer systems, networks, mobile devices, and other technology products
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Ability to work under pressure and complete tasks in a timely manner.
- Full UK Driving Licenses and vehicle.
The successful applicant will benefit from
£24,000 - £27,000 Salary depending on experience
Monday - Friday hours so NO weekends
0830am - 5.00pm
Free on site parking
company pension.
TO APPLY PLEASE EMAIL DAMON
01872 264 744
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Truro: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: I.T ENGINEER
About Winners Recruitment
CEO: James Prentice
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.winners-recruitment.co.uk
Year Founded: 2001
