IT Engineer

IT Engineer Truro, England

Winners Recruitment
Full Time Truro, England 27000 - 24000 GBP ANNUAL Today
Job description

For more than 35 years, we’ve helped hotels and businesses make their technology work harder – communicating better, and offering customers more, to gain a vital competitive edge.

We need an experienced IT ENGINEER to offer first line support to our customers

You will be responsible for

•First point of contact for customers seeking technical assistance over the phone or email

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Walking the customer through the problem-solving process
  • Directing unresolved issues to the next level of support personnel
  • Providing accurate information on IT products or services
  • Recording events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Passing on any feedback or suggestions by customers to the appropriate internal team
  • Identifying and suggesting possible improvements on procedures
  • Field work and conducting site visits

Requirements and skills

  • Proven experience in a customer support role
  • Tech savvy with working knowledge of Microsoft products, Networks, VOIP and cloud solutions
  • Good understanding of computer systems, networks, mobile devices, and other technology products
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Ability to work under pressure and complete tasks in a timely manner.
  • Full UK Driving Licenses and vehicle.

The successful applicant will benefit from

£24,000 - £27,000 Salary depending on experience

Monday - Friday hours so NO weekends

0830am - 5.00pm

Free on site parking

company pension.

TO APPLY PLEASE EMAIL DAMON

[email protected]

01872 264 744

Job Types: Full-time, Permanent

Salary: £24,000.00-£27,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Truro: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: I.T ENGINEER

About Winners Recruitment

CEO: James Prentice
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.winners-recruitment.co.uk
Year Founded: 2001

IT Engineer
Winners Recruitment

www.winners-recruitment.co.uk
Truro, United Kingdom
James Prentice
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
HR Consulting
2001
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