IT Engineer London, England
Job description
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your role...
Reporting to the Helpdesk Manager, you will be providing agile “hands on” support for all WBITVP Operational Companies across London, Brighton and pop-up remote production locations around the UK. A tenacious engineer is required to provide comprehensive technical support for desktop/laptop computing environments, O365 Suite applications, Active Directory, Box, mobile devices, desktop and cloud hosted applications, Avaya and IP Office.
Your Accountabilities...
- Install, configure, deploy and support Mac & PC desktop hardware and software (both on-premise & remotely)
- Provide desktop support (both on-premise & remotely), onboard/offboard users, covering applications such as Box, Office 365, Microsoft Remote Desktop, hardware stock assignments for new staff and leavers.
- Install & Support desktop applications including MS Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud suite and other applications as required.
- Provide break/fix support for printers and scanners
- Act as customer service/liaison point of contact between OpCo’s and 3rd party software/system providers via Warner Brother channels (E.G Just Produce)
- Ongoing documentation updates for procedures, and user guides for all deployed technologies.
- Maintain and track inventory of workstations, laptop kits etc..
- Track installed production software (MMB, MMS, Final Draft) licenses, renew and remove from BYOD computers when staff are offboarded
- Act as point of contact for calls to the UK Helpdesk.
Key skills...
- Proven experience in a 1st and 2nd line IT Support capacity.
- Ideally experienced at working within a TV production environment .
- Be approachable and possess excellent customer service skills.
- Proven experience in supporting cloud based applications and software such as (but not limited to): Office 365, Active Directory, Box, DUO 2FA, Okta, Avaya IP Office.
- Proven experience in supporting hardware such as: Macbooks, various brands of PC Laptops & Desktops, tablet and mobile devices etc.
- Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment.
- Must be self-driven and a good communicator (both verbal and written). Training in various specifics of the job will be given by shadowing current engineers but once up to speed, this role will require managing ones’ own time/workload and have the confidence to use their own initiative. Escalation points and support from the rest of the team are always available.
- Must be able to communicate effectively and tactfully with all levels of personnel, both in person and on the telephone.
- Must be able to maintain confidentiality and provide a high level of customer service.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].
