IT Desktop Support Richmond, Yorkshire and the Humber, England
Job description
We are seeking an IT Support Specialist to join our team. The ideal candidate will have experience in providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure.
Duties:
- Provide technical support to end-users for both Mac OS and Windows operating systems
- Troubleshoot hardware and software issues
- Maintain IT infrastructure including LAN, TCP/IP, Active Directory, and other related technologies
- Utilize ServiceNow and Jira to track and resolve support tickets
- Provide excellent customer service to all end-users
Experience:
- 2+ years of experience in IT support or related field
- Experience with Mac OS and Windows operating systems
- Knowledge of LAN, TCP/IP, Active Directory, and other related technologies
- Experience with ServiceNow and Jira preferred
- Excellent customer service skills
Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
If you are a self-starter who is passionate about technology and enjoys helping others, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Richmond: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service (required)
- Technical support (required)
Work Location: In person
