IT Customer Service Advisor

IT Customer Service Advisor Remote

Daisy Corporate Services
Full Time Remote 27000 GBP ANNUAL Today
Job description

Company Description


Location: Home Based (some travelling may be required to Horsham office)

Salary: Up to £27,000

A IT Customer/Application Service Advisor is required to work on one of Daisy’s applications; ‘Shadow-Planner’. An online business continuity tool used by BC experts. No prior Shadow-Planner or BC knowledge is required as full training is provided.

You will act as the first point of contact for all clients, and you will be responsible for managing support calls and emails from assignment to closure.


Job Description


About the role...

  • Provide first line support to both internal and external users.
  • Respond to customer requests in line with agreed SLA targets.
  • Interact with customers and internal people at all levels within the organisation.
  • Build and maintain good relationships with colleagues and customers.
  • Manage calls from accurately logging into our internal system.
  • Facilitate the implementation of new organisation by entering data either manually or via an automated import routine.
  • Test all new software features and investigate potential customer issues.
  • Guide and provide assistance to the customers on the functionality of our application.

Qualifications


What do we need from you?

  • You will have a minimum 2-3 years’ experience working in Cloud/Software Support role or Senior Service Desk role preferably in a Service Provider environment.
  • Good experience supporting online applications.
  • Good working knowledge of internet and email.
  • Good Microsoft word
  • Ability to demonstrate strong communication skills explaining technical solutions in a non-technical manner.
  • Good documentation skills and ability to share knowledge / experience with colleagues
  • Excellent Written and Verbal skills
  • Capability and understanding of problem management & change management.
  • Knowledge and understanding of OLA’s, SLA’s and KPI’s.
  • Documentation skills
  • Security clearance (SC) or the ability to obtain this level of clearance is mandatory.

Additional Information


Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

  • Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
  • Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
  • Hybrid and remote working – To ensure work WORKS for you.
  • Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
  • Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
  • The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.

IT Customer Service Advisor
Daisy Corporate Services

www.dcs.tech
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Cleaning Operative, Halcyon Way School, Oldham ( Ref: TE/CL3381)
Orian Solutions (Facilities Management) Oldham, England 9.9 GBP HOURLY Today

Act responsibly in relation to all matters which may affect the Health and Safety of yourselves and others whilst on Company premises, customers premises and

project manager
Accreditation Canada Ottawa 94360 - 79098 CAD ANNUAL Today

Terms: Full-time, Permanent
Starting Salary: Commensurate with Experience
Location: Hybrid model-...

Burger King Crew Member
EG Group Bicester, England 10.3 GBP HOURLY Today

Hourly Rate: 10.30 above 18 | 9.55 aged 16 + 17. Free on shift food & beverages. Hours: Part-Time / Full-Time Hours Available / Permanent.

Tesco Colleague - Montrose
Tesco Montrose, Scotland Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Nursery Teacher
Derbyshire County Council Chinley, England 25714 - 36961 GBP ANNUAL Today

Are you looking for an exceptional, supportive and progressive school in which to grow your career? Are you committed to providing the very best education for