IT Customer Service Advisor Remote
Job description
Location: Home Based (some travelling may be required to Horsham office)
Salary: Up to £27,000
A IT Customer/Application Service Advisor is required to work on one of Daisy’s applications; ‘Shadow-Planner’. An online business continuity tool used by BC experts. No prior Shadow-Planner or BC knowledge is required as full training is provided.
You will act as the first point of contact for all clients, and you will be responsible for managing support calls and emails from assignment to closure.
About the role...
- Provide first line support to both internal and external users.
- Respond to customer requests in line with agreed SLA targets.
- Interact with customers and internal people at all levels within the organisation.
- Build and maintain good relationships with colleagues and customers.
- Manage calls from accurately logging into our internal system.
- Facilitate the implementation of new organisation by entering data either manually or via an automated import routine.
- Test all new software features and investigate potential customer issues.
- Guide and provide assistance to the customers on the functionality of our application.
What do we need from you?
- You will have a minimum 2-3 years’ experience working in Cloud/Software Support role or Senior Service Desk role preferably in a Service Provider environment.
- Good experience supporting online applications.
- Good working knowledge of internet and email.
- Good Microsoft word
- Ability to demonstrate strong communication skills explaining technical solutions in a non-technical manner.
- Good documentation skills and ability to share knowledge / experience with colleagues
- Excellent Written and Verbal skills
- Capability and understanding of problem management & change management.
- Knowledge and understanding of OLA’s, SLA’s and KPI’s.
- Documentation skills
- Security clearance (SC) or the ability to obtain this level of clearance is mandatory.
Additional Information
Did we mention the perks?
We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.
These include but are not limited to:
- Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
- Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
- Hybrid and remote working – To ensure work WORKS for you.
- Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
- Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
- The Exchange – Online discount platform for more than 1,200 retailers.
And many more – to see all the benefits on offer visit our Why work for Daisy page!
Ready to join us?
If you feel Daisy is the right workplace for you, we would like to hear from you!
Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.
