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it auditor Marblehead, MA

National Grand Bank

Full Time Marblehead, MA 10.56 - 12.04 USD Today

Job description

National Grand Bank (NGB) is a Community Bank located in Marblehead, MA.

NGB serves primarily the Marblehead area along with surrounding towns.

With an emphasis on customer service, NGB has proudly been serving the community for over 175 years.

Employees at NGB work collaboratively and entrepreneurially to provide efficient, accessible and personalized banking services to individual and business customers

Job Description: National Grand Bank

Title: Helpdesk & IT Support Technician/Intern or Full Time or Part Time

Department: Information Technology

Reports to: Tim Thomas, VP/IT

FLSA: Non-Exempt

Position Summary:

Under the general direction of the VP of Information Technology provides technical support and assistance with bank’s computer systems, hardware, and software. Acts as a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

Duties and Responsibilities:

- Point of contact for desktop and notebook users and front-line support to pre-defined performance levels

- Manage the Helpdesk, tracing status of service calls, handling incoming calls, emails and mail, maintain documentation in an accurate manner, reporting of Helpdesk stats

- Maintain, monitor and log backup operations

- Setting up new and replacement computers for staff

- Investigate and resolve hardware issues and deal with Manufacturer support

- Perform hardware upgrades on laptop and desktops

- Security checks on guest computers, USB devices, etc. before these are connected to the infrastructure

- Ensure that PC or network security issues are reported and resolved

- Managing Wi-Fi access for Visitors and mobile devices

- Updating information in the network documentation

- Participate in monitoring and supporting network and system security

- Maintain MDM for non-desktop devices, including mobile, iPad, etc.

- Contribute to and sometimes lead departmental IT projects

- To undertake any other such duties as may reasonably be required in this position

- Full compliance with all documentation of IT procedures and processes

- Initial printer and copier trouble shooting and support

Skills and core competencies

· First class costumer facing skills with specific reference to detail and timeliness

· Proven problem solving and organizational ability

· Have a knowledge of common systems software such as current versions of windows desktop and server systems, network and office productivity applications

· Time management skills necessary to prioritize tasks based on immediacy

· An understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network

· Ability to listen actively and extract the important information from user complaints

· Ability to analyze hardware and software malfunctions to diagnose the root cause of the issue

· Have a knowledge of remote management tools such as GoToMyPC

· Willing to take initiative, learn, and support the team across a broad set of technologies

· Focus on efficient and effective problem resolution and customer service excellence

· Strong interpersonal skills and the willingness to operate across several functions within the organization

· Proactive in identifying and investigation of issues and presenting potential solutions

· Good communication and skills both written and oral

· Can contribute to developing and implementing IT maintenance policies and procedures

Qualifications:

- A Bachelor’s degree in a related area, or 2 years of experience in a similar role or a High School diploma plus 4 years of experience in a similar role

- MS certifications are a plus, particularly in Desktop administration

- Office 365 administration experience is a plus

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, an employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time, Permanent, Temporary

Experience level: