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Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the Job

We’re looking for 3 driven individuals to join our IT Services team. As part of this job, you will complete a Level 6 (Degree Apprenticeship) here at UEL, in Digital and Technology Solutions (DaTS). We're offering hybrid working and you will spend time at our London campus's in Docklands or Stratford. Alongside your degree apprenticeship, you will work in one of the following areas of IT Services.

• IT Asset Management – you will be responsible for the safeguarding and compliance of all hardware and software assets managed or overseen by IT Services, ensuring the assets associated continuous improvements are properly registered in our database.
• Customer Service Improvement – you will be responsible for providing and facilitating the quality control and data analysis for IT support to the University’s user community.
• Modern Desktop Development – you will provide technical expertise and knowledge within the End User Computing team to ensure UEL’s staff and students receive the highest quality experience for their digital workspace environments.
• Application Support and Development Specialist – you will ensure existing systems are running optimally, manage application lifecycles, and ensure ongoing development of environments are in line with defined application roadmaps.

These exciting opportunities will enable you to gain hands-on experience of working as part of a high-performance IT Services team, while gaining a formal qualification in the field. To find out more about the individual positions, please view the job descriptions attached.

About You

We are looking for motivated individuals, with a genuine passion for IT who are enthusiastic about learning.

To be eligible for this opportunity you must meet the below criteria:

• Have been a UK / EU / EEA resident for, at least the past 3 years and meet ESFA residency criteria.
• Reached school minimum leaving age.
• You do not already hold an equivalent qualification in a similar field of study, such as a degree in Information & Technology.
• Achieved a grade C or above (or equivalent) in English and Maths GCSE (A-level in Maths would be preferable) – if international, you must have a NARIC equivalency.
• Must hold 96 UCAS points.
• Ideally hold a Level 3 / 4 in a related industry qualification.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

As this role is not on the government's eligible occupations list, we are unable to offer a certificate of sponsorship. Therefore, any offer provided to the successful candidate will be on the condition that you already have the right to live and work in the UK.