IT Apprentice Engineer Inverness, Scotland
Job description
*About Us*
Highland IT Ltd. based in the heart of Inverness are looking for a new IT Apprentice to provide a primary on-site presence to service clients throughout the North of Scotland. Working within a demanding environment you will gain a high level of technical expertise as well as an in depth working knowledge of client operating systems and individual needs and requirements.
This is an important role within the company and the successful candidate will have an input into a wide variety of IT projects. Highland IT Ltd. is part of the Ness Group of companies which also specialises in Communications.
*Duties*
Providing customer support via our Support Portal system to maintain our and our clients’ coverage of IT systems. This can but is not limited to servers, client PC’s/Laptops, printers and networks.
Performing on-site and remote installation and servicing of products including and not limited to servers, PC’s, printers and networking devices.
Liaising with Accounts department regarding invoicing for chargeable items that you install or supply.
Contributing to the installation and support of new IT products and services.
Assisting, when required with the administration and maintenance of Internet Services including domain registrations, customer web hosting and internet connectivity together with ensuring integrity of these systems.
Maintaining extensive customer details within our Support Portal and making sure that these are kept up to date at all times.
General administration of our Support Portal system.
Installation and maintenance of Cat5/Cat6 cabling
Security Testing, Penetration Testing and Reporting
Liaising with clients about their systems and offering ideas and proposals of ways to improve client systems and networks to both the client and the managing director
Quoting ideas and opportunities and presenting them in a clear and precise manner to the managing director and to clients.
Be willing to undertake training on bespoke software and hardware partnerships that the company have.
*What you will bring*
*Useful but not essential*
Knowledge of Microsoft Server Operating Systems.
Working knowledge of Active Directory.
Working knowledge of Microsoft Exchange Server/365.
Hands-on experience of network design, implementation and troubleshooting including cabling installation.
Some ISP experience with services such as Broadband, web hosting, email hosting.
A candidate with previous practical Electrical experience and a willingness to learn IT would also considered.
*Experience Required*
Excellent communication and reporting skills.
Flexible approach to work and able to work under pressure.
Full UK Driving License.
*The Benefits*
Pension contribution after 3 months service
21 days holiday plus 2 weeks at Xmas/New Year per annum
Bonus if Company reaches yearly target
Job Type: Full-time
Salary: Negotiable depending on experence
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Inverness IV1 1SU: reliably commute or plan to relocate before starting work (required)
Experience:
- Relevant: 1 year (preferred)
Job Type: Full-time
Salary: From £6.00 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Inverness IV1 1SU: reliably commute or plan to relocate before starting work (required)
Experience:
- Relevant: 1 year (preferred)
Work Location: One location
Expected start date: 01/02/2023
