IT Apprentice London, England
Job description
As an IT Apprentice you will work closely with the wider team and other IT support Analysts, to provide excellent 2nd line support to BNP Paribas Real Estate staff.
The successful candidate will be a team player and have the opportunity to learn and grow within a friendly team. The position is based in London with some travel to other UK offices.
Upon successful completion this apprenticeship you will be an accredited Level 3 Information Communications Technician.
Role responsibilities
- 1st and 2nd line troubleshooting to resolve issues
- Completing service requests such as processing new starters, installing applications, access requests, mobile device management etc.
- Ensure Service Desk tickets are logged, updated and resolved within SLAs
- Updating department documentation
- Work with the team to implement new IT services from service design to service transition and Service operation.
- Work closely with 3rd party suppliers for support and to resolve calls.
- Work closely with other members of the wider IT Team for support and to resolve calls.
- Gain an in-depth understanding of all aspects of the company’s operations and procedures;
- Any other duties as may be reasonably required by the purview of the post.
Qualifications:
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Skills Required:
- Understanding of Microsoft Office 365
- Understanding of Windows 10
- Familiar with PC hardware
- Excellent customer service skills
Personal qualities:
- Ability to prioritise and manage own workload in difficult and pressured situations
- Ability to adjust to meet the expectations of a wide range of users.
- Ability to work alone or as part of a team
- Excellent telephone manner and communication skills.
- Excellent written and spoken English
- Planning and organising
- Creative thinker
- Pursues excellence
- Motivated and driven
- Future orientated
We are proud to offer award-winning benefits to support and reward our employees:
- Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
