it analyst Sioux Falls, SD
Job description
This person will lead day-to-day Information Technology administration and support all aspects of our Information Technology function. This employee will need to possess a strong technical knowledge needed to assess technical problems and come up with effective and efficient solutions. He or she will have an ownership mentality and be proactive in coming up with solutions and processes. This person will also be responsive, and service-minded as he or she will be working with team members within the company. This candidate will be focused on responding and adapting to business needs, developing technical and leadership abilities, and delivering value consistently.
Essential Duties and Responsibilities
Duties include, but are not limited to:
- Software & Hardware Management, Network administration/support.
- Own operating system, software implementation and patch management updates.
- Implement Content and Device Management policies
- Own and administer training to business users as needed.
- Respond to and solve IT help desk requests as needed.
- Network/Infrastructure Administration and Maintenance Including IT Security.
- Manage subscriptions (Office 365)
- Investigate, evaluate, and collaborate with the IT manager on how to best solve IT needs
- Refine and maintain IT systems and policies and support Information security program as needed.
- Evaluate information received from the monitoring and reviewing of IT incidents, recommend, take proactive and appropriate actions in response to IT security policy.
- Create ad-hoc reports utilizing reporting analytics or similar SQL/query tools
- Collaborate with vendors and think creatively to find solutions to user and system issues
- Other duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Employee experiences include: great daytime hours, health insurance, dental and life insurance 100% paid by employer, vision, paid time off, holiday and birthday pay, paid maternity/paternity leave, wedding leave, 401 K plan with match, retention bonuses, milestone bonuses, paid training, logo wear spending allowance, dress code is business casual, discounted product/services, and many more!
Service First Federal Credit Union is an equal opportunity employer. All applications will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, religion, national origin, physical or mental disability, veteran status, or any other status or condition protected by state or federal law. Service First FCU will not discriminate against applicants on the basis of disability.
Required Education and Qualifications
- Bachelor’s degree in a technology-related field and minimum 5 years experience
- Preferred Financial related background
- Technical skills and ability to problem solve network LAN/WAN, wireless, routers, switches and problem solve business applications as needed.
- Experience in phone systems engineering PBX or cloud telephony solutions.
- Strong knowledge IT related fields and technologies including Veeam, virtual environments, and the ability to create ad-hoc reports utilizing reporting analytics or similar SQL/query tools.
- Experience researching and implementing new/emerging technologies and best practices.
- Ability to execute day-to-day tasks while executing and planning for larger IT projects and future IT needs
- Critical thinking skills
- Demonstrate strong verbal and written communication skills.
- Ability to maintain confidentiality required
- Detailed orientated
- Self-starter, ability to work independently
- Ability to work in a fast-paced environment with little to no supervision.
- Resourceful, proactive, and an excellent problem solver
Travel Requirements:
- Travel to/from Service First locations may be required.
- A valid Driver’s License required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift-up to 45 pounds at times.
Schedule:
- Monday through Friday from 8 AM to 6 PM, on-call Saturdays 8:45 am to 12:15 pm (rotating). Additional evenings and weekends as needed.
Must be able to pass a background check and credit check
Service First Federal Credit Union: Service First FCU has been open since 1934 providing banking services to more than 20,000 members with 3 locations in Sioux Falls, SD. Membership: Service First is community-based financial institution. People living, working, or worshiping in our field of membership can become a member and access banking services. Membership is also open to immediate family of current members.
Our Mission: To Empower our members through financial services and education while promoting the people helping people philosophy and ensuring the future growth of the credit union.
Our Vision: Be the most preferred and trusted financial institution serving out members, their families, and future generations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- On call
Ability to commute/relocate:
- Sioux Falls, SD 57103: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Financial services: 1 year (Preferred)
- IT project management: 2 years (Preferred)
- System administration: 2 years (Preferred)
- Network administration: 2 years (Preferred)
Work Location: In person
