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it analyst Inverness

Cabot Links

Full Time Inverness 10.56 - 12.04 CAD Today

Job description

Title: IT Analyst

Reports to: Information Technology Manager

Location: 18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type: Full-time

Built by dreamers, for dreamers.

As the IT Analyst, you will work to create and support a cutting-edge IT environment that allows Cabot’s efficiency, productivity, and mobility to be maximized. You will assist in the day-to-day administration and support of all IT areas at Cabot Cape Breton, and all associated locations. Focusing on level 1 & 2 deskside support, Office 365 Administration, IT Asset Management, the installation and configuration of new and existing network equipment including wireless access points, network switches, and cable terminations. The IT Analyst will also be responsible for assisting staff by supporting operating systems, software, and a variety of other applications used internally. This position will resolve technical help tickets submitted via phone, email, and walk-ups. Diagnose recurring technical issues and implement solutions to address the root of the problem.

Core Accountabilities:

First point of contact for staff seeking technical assistance over the phone or email for a Windows 2016 domain supporting Windows 10/MacOS clients
Assist staff with password resets, account setup/access, desktop deployment, printer setup/troubleshooting, software installs, Windows patching and VPN client connectivity issues
Mobile phone support
IT Hardware inventory tracking
Office 365 Administration

Qualifications:

Diploma or degree in a college or university related field
Must be proficient in English
Familiar with Active Directory administration/management
Possesses basic network knowledge of the TCP/IP protocol
A+ or Network+ certifications (entry level certifications)
Technology savvy with a “can do” attitude
Good understanding of computer systems, mobile devices and other tech products
MacOS experience is considered an asset
Preference will be given to candidates who have any of the following certifications: A+, CCNA, MCP/MCSE and Network+
Hands-on experience with computer networks, network administration, and network installation
Highly responsible and able to handle confidential information with the utmost discretion
Highly organized and able to prioritize and meet deadlines in a fast-paced environment
Excellent interpersonal, written, and verbal communication skills