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IT Administrator

Location: Hybrid working from our office near Old Street

Role Type: Permanent, Full Time

Salary Bracket: £30,000 - £35,000

Reporting to: Head of IT

Applications will close Friday 3rd February, 2023

Everyone deserves a job they love. At Makers, we retrain people as software developers and kickstart their careers by placing them in tech teams across the UK.

Makers' purpose is to transform lives and organisations by bridging tech industry needs and under-discovered talent. We do this through training software engineers and placing them in organisations. For individuals looking to change their career, we offer private bootcamps, funded bootcamps or apprenticeships. For organisations looking to build diverse tech teams, we offer permanent hires, contractors or apprentices. We've already trained over 3,000 talented individuals who are now working at over 300 leading brands, but we want to do more.

The IT Administrator role will form a key part of our new IT Team. Our new IT function is leading several strategic initiatives at Makers from Cyber Security to Data Management, and Compliance.

Whilst our Head of IT is currently leading these initiatives, this role will support them in providing excellent technical IT support to our staff and students, as well as supporting key projects and managing our hardware assets.

This role is an exciting role to be involved in numerous areas of IT, and gain experience and exposure during an exciting period of growth at Makers.

What you'll be doing

First Line IT Support (40%)

Your primary role will be to provide first-line technical support to Makers employees both remote and on-site, as well as our students. Support is predominantly conducted via email, Slack and Zoom.

These tasks will include, but not limited to:

• Owning the IT Support function at Makers escalating to the IT and Systems Lead when required.
• Administering the ticket system.
• Setting up and (remotely) maintain employee laptops, mobile phones, and office equipment including cabling, peripherals, and printers.
• Creating user Guides and How-To Videos around new systems or system upgrades.
• Creating and maintaining both staff and student user accounts.
• Administering and supporting our Google Suite.
• Managing Mobile Device Management Platform (MDM – Apple) and Antivirus platforms to ensure devices are up-to-date and secure.
• Enforcing company IT policies, best practices and security – Educating users when needed on best practices.

Data Systems Project Support (40%)
A key part of your role will be to support the Head of IT with major long-term projects to migrate and manage key data and compliance systems makers.

• Moving large amounts of data and records to new systems.
• Data entry and creation of automation into the new systems.
• Running small phases of projects, with the scope to create processes and best practice.
• Administering users and permissions on data systems.

Hardware Management (20%)
Another key part of your role will be to manage the hardware operation with our Operations team.

• Administering laptop requests.
• Shipping out laptops to our students and staff.
• Maintaining and checking laptops on return.
• Maintaining the asset management system.
• Ensuring we have adequate hardware or ordering equipment when required.

What success looks like

• Providing prompt and quality technical support to the team and students.
• Successful and fast-moving project phase completion with your support.
• The smooth operation of laptop loaning service to students.

Metrics to be finalised with the Head of IT but will include:

• Student and staff satisfaction.
• Accuracy of hardware stock levels and smooth operation.
• Improved average resolution time of IT support tickets.
• Project progression time (with Head of IT).
  

Why Join Makers

Makers is a coding bootcamp and apprenticeship provider. We're on a mission to be the brand of choice for aspiring devs and employers with a vision of creating career joy in a representative tech industry.

Our purpose is to transform lives and organisations by bridging tech industry needs and under-discovered talent.

At Makers, we believe everyone deserves a job they love. We're proud of our culture which is built on trust over fear with a core mission to transform lives. We value growing as people by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively. We care about being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners, and for each other

Our Benefits & Perks

• We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 30 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid year for a week. The whole company takes a break, so you'll have peace of mind in knowing that nobody is working, not just you.
• We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1.
• Private Medical Insurance (after you've been with us at least 3 months);
• £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning;
• Join twice-weekly yoga and daily meditation sessions run for the staff and students;
• 20% discount on classes & treatments at Triyoga studies across London;
• Company pension contributions;
• Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave.
• Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts;

Who we're looking for

At Makers, we want everyone in the team to:

• Connect to our mission - Excited about our mission at Makers to change lives, and helping create an environment where our team can do their best work and thrive.
• Have a growth mindset - You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others.
• Prioritise joy - You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work.
• Value trust over fear - You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations.

At Makers, diversity and inclusion are core to our mission. Ensuring our people feel included and valued is critical for us to live the Makers' values: Nurture a growth mindset, Trust over fear, and Prioritise joy. We are actively working towards fostering a strong culture of belonging for both our students and our people and encourage applications from all backgrounds, abilities, communities, and industries. We see the value behind the new ideas you could bring to help us achieve our mission.

If reading this job description has given you any doubt about whether you'd feel welcome or included at Makers, first, we're sorry. Second, we'd really like to hear from you about it so we don't do it again.

Contact Sandy Vo - Talent Partner, if you have any questions or require accommodations / adjustments to be made. (https://www.youtube.com/watch?v=nJiLzU7eXAM)