it administrator Toronto
illumin
Full Time
Toronto
87802 - 61000 CAD ANNUAL Today
Job description
illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin™, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!
We are looking for an IT Admin to join our IT department to support end-users in resolving technical problems for our employees located in Canada and the US. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. To be successful in this role, you should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Our ideal candidate for this position will display excellent problem-solving skills and a solid knowledge of IT solutions.
What You Will Do:
- Perform analysis of root causes
- Develop checklists for recurring problems
- On-boarding and off-boarding of Employees
- Develop recommendations for procedures to prevent problems
- Evaluate and resolve complex problems that arise
- Troubleshoot hardware and software issues
- Perform user administrative tasks
What You Will Need:
- 2-3 years of experience in an end-user desktop support role
- Proficiency in Office365 and related applications
- Proficiency in MacOS, Windows 10 and 11
- Solid knowledge of automated OS installations and configuration
- Strong knowledge of Patch management
- Solid knowledge of advanced printer/peripheral device troubleshooting
- Ability to work independently
- Exceptional customer service skills
What You Will Get:
- An inspiring and family-focused culture with offices around the world
- A competitive compensation package
- Comprehensive health and dental benefits including life and disability insurance
- An unlimited vacation policy
- Generous parental leave benefits with a top-up plan
- Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development
- Participation in our Employee Recognition Awards program
- An annual education and learning stipend
- Corporate rates and perks including fitness membership discounts
- We live and promote our company's values: Act with integrity, Never settle, Design to disrupt, Customer-Driven, Family-focused
GREAT PLACE TO WORK®
illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.
DISCLAIMER
This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.
DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES
illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.
All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence.
illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at [email protected]. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.
Let us know what we can do to help you be successful during your recruitment experience at illumin.
About illumin
CEO: Tal Hayek
Revenue: $100 to $500 million (USD)
Size: 51 to 200 Employees
Type: Company - Public
Website: https://www.illumin.com
Year Founded: 2009
illumin
https://www.illumin.com
Toronto, Canada
Tal Hayek
$100 to $500 million (USD)
51 to 200 Employees
Company - Public
Computer Hardware Development
2009
