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Job description

X-Force is seeking a IT Technicians to join our growing team in Stanford, Florida. This is a full-time position, offering competitive pay.

QUALIFICATIONS:

• 2+ year of experience in an IT Support or an IT Help Desk capacity
• Experience building, maintaining, upgrading, and repairing desktops and laptops
• Experience supporting Windows 10 and the Microsoft Office Suite/Office 365
• Experience supporting the Google Suite
• Experience supporting mobile platforms (Android and iOS)
• Experience supporting audio/video conferencing
• Experience with Imaging Deployment software
• Understanding of Active Directory and SSO
• Ability to diagnose and troubleshoot basic network issues, including wireless
• Familiar with hardware PC components and ability to build custom systems
• Ability to work as part of a team and independently with minimal supervision
• Ability to communicate, both verbally and in writing, in a professional manner
• Strong analytical and problem-solving skills
• Ability to comfortably lift and carry equipment weighing up to 50 pounds
• Flexible hours and the ability to be on call or work non-standard hours during emergencies and maintenance windows

PREFERRED QUALIFICATIONS:

• Experience supporting Mac OS and Linux
• Experience supporting manufacturing and engineering environments
• Experience supporting executives
• Experience supporting applications such as Zoom, Slack, RingCentral VoIP
• Experience with fast-paced/dynamic environments

RESPONSIBILITIES:

• Install, configure, and test computers for new employees
• Diagnose, troubleshoot, and resolve issues for company hardware, including computers, laptops, mobile devices, printers, phones, and conference rooms
• Diagnose, troubleshoot, and resolve issues for end-user operating systems, software applications, both on-site and remotely
• Provide end-user training, including new hire orientation
• Provide white glove service to executives
• Document IT procedures
• Document work done in IT Help Desk ticketing system
• Maintain IT assets and inventory
• Occasional short-distance travel may be necessary
• Other duties as assigned

Job Type: Full-time

Pay: $41,818.74 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Sanford, FL 32771: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person